Role Overview:
You will be responsible for delivering exceptional customer service, achieving sales targets, and ensuring smooth day-to-day store operations. The role requires a customer-first mindset, product knowledge, and the ability to build lasting relationships with clients to drive sales and brand loyalty.
Key Responsibilities:
Sales & Customer Engagement
- Greet and assist customers in a friendly and professional manner.
- Understand customer needs and recommend suitable products or solutions.
- Meet and exceed individual and store sales targets.
- Upsell and cross-sell products to maximize revenue.
- Maintain strong product knowledge to guide customer decisions confidently.
Store Operations
- Ensure products are well displayed, priced, and stocked at all times.
- Manage billing, cash handling, and POS transactions accurately.
- Keep the store clean, organized, and visually appealing in line with brand standards.
- Monitor stock levels and communicate replenishment needs to the Store Manager.
- Assist in store opening and closing duties, including daily sales reporting.
Customer Experience & Relationship Building
- Build and maintain strong relationships with repeat customers.
- Handle customer feedback, queries, and complaints professionally and promptly.
- Contribute to creating a positive and engaging in-store atmosphere.
Team Collaboration
- Coordinate with the store team to ensure smooth operations.
- Support in-store events, promotions, and campaigns.
- Participate in regular team meetings and share insights on customer preferences and market trends.
Requirements:
- Education:Graduate / Diploma in Sales, Marketing, or a related field.
- Experience:13 years of experience in retail sales, preferably in lifestyle, fashion, furniture, or luxury retail.
Skills:
- Strong communication and interpersonal skills.
- Customer-oriented approach with a pleasant personality.
- Good understanding of sales techniques and negotiation skills.
- Basic computer knowledge (POS, billing software, MS Excel).
