Store Operations Specialist

About the Company

We are a diversity employment provider; we encourage all qualified candidates to apply.

About the Role

The Operations Team Lead (TL) is responsible for the seamless execution of day-to-day store operations at our Indore location. This role demands a high level of integrity in financial transactions and Cash Register Management, while leading a diverse team to meet service and efficiency benchmarks. We are seeking candidates from high-standard retail environments such as Metro, FMCG, Landmark, or Shoppers Stop.

Responsibilities

• Front-End & Cashier Management

• Cashiering Excellence

Direct oversight of cash register handling, ensuring 100% accuracy in billing, reconciliation, and secure cash-office procedures.

• Conflict Resolution

Act as the primary point of contact for customer escalations, ensuring professional and timely resolution.

• Financial Integrity

Ensure all front-end processes strictly adhere to company audit guidelines and financial safety protocols.

• Team Leadership & Performance

• Mentorship

Lead, motivate, and guide a diverse team of associates to achieve daily operational objectives.

• Performance Tracking

Monitor and analyze team KPIs, identify areas for improvement, and implement effective solutions.

• Staff Development

Provide ongoing training to team members to enhance their operational and customer service skills.

• Process & Efficiency Improvement

• Policy Implementation

Develop and execute localized procedures to enhance store efficiency and minimize operational friction.

• Cross-Functional Alignment

Collaborate with other departments (Inventory, Merchandising, Logistics) to ensure store-wide goals are met.

• Strategic Reporting

Generate and present detailed reports on team productivity and business performance to senior leadership.

• Organizational Excellence

• Multi-Tasking

Manage multiple operational tasks and projects simultaneously with strong organizational rigor.

• Communication

Maintain effective and transparent communication channels within the team and across departments.

Qualifications

• Experience

Relevant background in Retail Ops, Supply Chain, or FMCG. Cash register handling experience is a mandate.

• Leadership

Strong leadership skills with a proven ability to guide and develop a team.

• Problem-Solving

Proactive approach to resolving operational bottlenecks and handling customer concerns.

Required Skills

• Cash register handling experience.
• Strong leadership skills.
• Proactive problem-solving abilities.

Preferred Skills

• Experience in high-standard retail environments.
• Ability to mentor and develop team members.

Pay range and compensation package

Important: Please ensure you update the mandatory Questionnaire regarding your relevant experience to be considered. Applications without documented cash register experience will not be processed.

Equal Opportunity Statement

We are a diversity employment provider; we encourage all qualified candidates to apply.