Store Manager

Job Description – Jewelry Store Manager

Position: Jewelry Store Manager

Department: Retail / Sales

Location: South Africa - Sierra Leone

Experience: 5–10 years in jewelry retail / luxury retail

Salary: Upto 60k

Accommodation, food, medical expenses, flight tickets, and visa expenses will be borne by the company.

Job Summary

We are looking for an experienced and customer-focused Jewelry Store Manager to manage the overall operations of the jewelry showroom. The person will be responsible for achieving sales targets, managing the store team, ensuring excellent customer service, maintaining inventory accuracy, and ensuring smooth day-to-day showroom operations.

Key Responsibilities

Store Operations

Manage the overall day-to-day operations of the jewelry showroom.

Ensure the showroom is maintained to high standards of presentation, cleanliness, and security.

Ensure compliance with company policies, SOPs, and applicable statutory requirements.

Coordinate with head office, accounts, purchase, inventory, and other departments.

Sales & Business Development

Achieve monthly and annual sales targets.

Develop strategies to increase showroom sales, customer walk-ins, repeat business, and customer referrals.

Monitor daily sales performance and prepare regular sales reports.

Identify opportunities for upselling and cross-selling of jewelry products.

Maintain strong relationships with high-value and repeat customers.

Customer Management

Provide excellent customer service and ensure a premium shopping experience.

Handle customer queries, complaints, negotiations, and escalations professionally.

Build long-term relationships with customers and understand their jewelry requirements.

Ensure proper follow-up with prospective customers and leads.

Team Management

Lead, motivate, and supervise the showroom sales team.

Allocate targets and responsibilities to team members.

Monitor individual and team performance.

Conduct regular team meetings and provide coaching and guidance.

Support recruitment, training, and development of showroom staff.

Inventory & Stock Management

Ensure accurate handling and accounting of jewelry inventory.

Monitor stock movement, transfers, sales, returns, and displays.

Conduct regular physical stock verification and coordinate reconciliation.

Ensure proper documentation and security procedures for high-value inventory.

Reporting & Administration

Prepare daily, weekly, and monthly sales and operational reports.

Monitor expenses and ensure efficient utilization of store resources.

Maintain customer records and sales-related documentation.

Coordinate with management regarding sales performance, stock requirements, and operational issues.

Key Skills & Competencies

Strong knowledge of jewelry retail and showroom operations.

Excellent sales and customer relationship management skills.

Leadership and team-management capabilities.

Strong communication and negotiation skills.

Good knowledge of inventory and stock control.

Target-oriented and commercially focused.

Ability to handle high-value customers and sensitive situations.

Good knowledge of MS Office / retail POS systems.

Strong numerical and analytical abilities.

High level of integrity and attention to detail.

Qualification

Graduate in any discipline; a degree/diploma in Retail Management, Business Administration, or a related field is an advantage.

Certification or formal training in jewelry/gemology will be an added advantage.

Experience

5–10 years of relevant experience in jewelry retail/showroom management, preferably with experience managing a team and handling high-value jewelry sales.

Interested candidate can apply at [Confidential Information] or call at 9833208193