Company Description
Society Stores, established in 1969, is a premium food supermarket chain in Mumbai offering an extensive selection of over 30,000 high-quality products. From international cuisine ingredients to natural and organic foods, the store caters to diverse dietary preferences, including vegan, gluten-free, and sugar-free options. Society Stores prides itself on its commitment to providing exceptional customer service, supported by a dedicated team of over 150 employees. With its tagline We Pamper You, the company emphasizes employee satisfaction as a key to maintaining customer loyalty. Society Stores continues to grow with multiple branches across Mumbai and an expanding e-commerce presence.
Key Responsibilities
- Lead & motivate store staff
- Achieve weekly & monthly sales targets
- Deliver exceptional customer service & same-day grievance resolution
- Maintain stock accuracy, 80:20 levels, FIFO & expiry control
- Ensure visual merchandising & planogram compliance
- Monitor shrinkage, CCTV & cash discipline
- Maintain hygiene, grooming standards & audit readiness
- Drive sampling activities, events & local community marketing
Requirements & Qualifications
- 1520 years of experience in FMCG Food Retail / Supermarkets / Hypermarkets
- Must have managed medium to large retail formats
- Experience handling large teams (2550 staff)
- Strong understanding of fresh, grocery, dairy, frozen & daily essentials
- Proven track record in store operations, sales targets, shrinkage control & customer service
- Strong discipline, SOP compliance & operational leadership
- Excellent communication, grooming & customer service etiquette
- High level of ownership, integrity & decision-making ability
- Must be open to rotational shifts & weekend working (standard retail norms)
