We are actively seeking a dynamic and results-oriented Store Manager / Sales Associate for our client, Lenskart. This pivotal role is responsible for driving sales, ensuring exceptional customer service, managing store operations, and leading a high-performing team. The ideal candidate will be a proactive leader with strong communication skills, a knack for people development, and a commitment to maintaining Lenskart's high standards.
Key Responsibilities
Customer Experience & Relationship Building
- Greeting customers warmly upon entry and coaching the team to maintain this standard.
- Displaying commitment to providing exceptional Customer Service and ensuring all Lenskart associates prioritize Customer Satisfaction.
- Handling customer service issues, queries, and complaints at the store level, ensuring consistency across the team.
- Striving to build long-lasting and fruitful relationships with every customer.
Sales & Performance Leadership
- Driving the sales of the store to meet allotted targets by effectively allocating targets to staff.
- Developing a culture of high sales performance expectations through strong Sales Leadership.
- Motivating and inspiring the field team to drive for outstanding results.
- Assessing field capability and establishing performance priorities at a group level.
People Development & Team Management
- Assisting in recruiting and selecting high-potential staff.
- Providing effective on-the-job training and guidance to team members, leveraging company training modules.
- Delivering clear, motivating, and constructive feedback in a timely manner to all retail associates.
- Evaluating the training needs of store associates and collaborating with the L&D department to execute developmental plans.
- Understanding the reasons for attrition and implementing measures to control it.
- Ensuring all store employees, including the Optometrist, are supported and their issues are resolved.
- Scheduling team's shift timings to meet store business needs and demands, ensuring adequate staffing levels.
Cash & Inventory Management
- Monitoring cash reconciliation to prevent any mismatch of store funds.
- Ensuring the availability of required merchandise and services.
- Conducting regular stocktakes.
- Ensuring staff have a basic understanding of the POS System for efficient transaction processing.
- Performing necessary quality checks for new products.
- Collaborating with other departments to ensure the product reaches the customer, guaranteeing the best customer experience.
Store Operations & Compliance
- Ensuring that eye check-ups are conducted as per SOP (Standard Operating Procedures) and maintaining high quality standards.
- Ensuring that all SOPs for retail are successfully implemented and adhered to by store employees.
- Updating colleagues on business performance, new initiatives, and other important issues.
- Maintaining the store as per Lenskart standards, including regular cleaning of frames and equipment.
- Ensuring the security of all Lenskart equipment and preventing any shortage of stock units or damage in the store.
Personal Attributes & Competencies
- Minimum Qualification: Graduate.
- Ability to act as a link between strategy and execution.
- Ability to develop and inspire people to achieve their best.
- Ability to build rapport and trusting relationships.
- Ability to understand stated and unstated needs of the customer and offer solutions.
- Clear communication and active listening skills.
- Ability to adapt to a changing environment and openness to learn.
- Proactive task ownership, result-orientation, and customer-orientation.
- Ability to multitask and organize activities based on priority.
