Job Title
Store Manager
Experience
- 5–8 years in customer service, preferably in hospitality or retail.
Key Responsibilities
- Manage end-to-end store operations and ensure an exceptional customer experience.
- Lead and supervise the store team, including rostering and leave management.
- Achieve store sales targets and monitor key performance indicators (KPIs).
- Coordinate with production, logistics, and tailoring teams for order fulfillment.
- Handle customer queries via email, phone, and in-store interactions.
- Maintain store presentation, visual merchandising, and inventory records.
- Manage daily cash, bank transactions, and petty cash.
- Prepare daily and weekly sales reports and recommend process improvements.
Required Skills
- Strong communication and customer service skills.
- Leadership and team management abilities.
- Proficiency in MS Excel, Word, and email.
- Knowledge of men's fashion, tailoring, garment alterations, and styling is an advantage.
- Bachelor's degree required.
Skills: fashion knowledge,customer service,leadership,styling,customer,customer service skills,upselling and cross-selling,interpersonal skills,personalized shopping,retail,communication
