A premium player in Luxury Apparel & High-End Retail operating upscale boutiques in Mumbai's flagship neighbourhoods (Juhu & Andheri). We specialise in curated designer collections and whiteglove customer experiences for affluent, style-conscious clientele across India.
Primary Title: Retail Store Manager - Luxury Apparel
Role & Responsibilities
- Lead day-to-day boutique operations across assigned stores in Juhu and Andheri, ensuring flawless execution of luxury service and brand standards.
- Drive sales growth and store KPIs through targeted coaching, clienteling strategies, and promotional execution.
- Recruit, onboard, train and mentor sales teams; set clear performance expectations and develop talent through regular feedback and coaching.
- Manage inventory lifecyclereplenishment, stock transfers, audits and shrinkage controlto preserve margin and availability.
- Deliver exceptional VIP experiences: manage appointments, personalised follow-ups, alterations coordination and aftersales service to maximise lifetime value.
- Maintain visual merchandising, loss prevention and compliance with luxury brand guidelines to protect brand integrity and customer perception.
Skills & Qualifications
- Must-Have
- Luxury Retail Operations
- Visual Merchandising
- Inventory Management
- Point of Sale
- Clienteling
- Loss Prevention
- Preferred
- CRM Platforms
- Omnichannel Retail
- Multi-store Management
Qualifications
- Proven track record managing high-end apparel boutiques with strong commercial results and customer retention.
- Demonstrable ability to hire, coach and retain sales talent; comfortable setting and achieving KPI targets.
- Excellent customer service orientation with experience handling VIP clientele and personalised selling.
- Fluency in English and Hindi; Marathi advantageous. Willingness to work on-site across Juhu & Andheri, including weekends and peak periods.
Benefits & Culture Highlights
- Work in premium retail environments with opportunities for performance-linked incentives and skill development.
- Collaborative culture focused on high-touch service, professional growth and internal mobility.
- Exposure to curated designer assortments and direct engagement with luxury clientele and merchant teams.
Skills: store manager,loss prevention,store,visual merchandising,retail,inventory management,customer,clienteling,apparel
