We are looking for an Experience Center Manager to ensure the smooth day-to-day operations of our Experience Center while delivering an exceptional customer experience. This role is responsible for managing store operations, facilities, housekeeping, administration, and customer engagement, ensuring every customer has a seamless and premium experience during their visit.
Key Responsibilities
- Manage the daily opening and closing of the Experience Center.
- Ensure the showroom is clean, well-maintained, and customer-ready at all times.
- Oversee housekeeping, facilities, and vendor operations.
- Monitor display units and ensure all branding and marketing materials are up to date.
- Coordinate maintenance requests and track facility issues until resolution.
- Manage office administration, visitor records, and consumables.
- Welcome customers, assist with check-in, and ensure a premium in-store experience.
- Capture customer information accurately and assign the right designer based on availability.
- Monitor customer wait times and ensure timely assistance.
- Collect customer feedback and handle escalations professionally.
- Maintain operational reports and ensure compliance with company processes.
Preferred Candidate Profile
- 2–5 years of experience in Retail Operations, Hospitality, Customer Experience, Store Operations, or Facilities Management.
- Hospitality, luxury retail, airline, or premium customer service experience is preferred.
- Excellent communication skills in English and the local language.
- Strong organizational and coordination skills.
- Comfortable using MS Excel, Google Sheets, CRM, or ticketing tools.
- Ability to manage multiple stakeholders, vendors, and support teams.
- Customer-first mindset with excellent problem-solving skills.
- Fresh graduates from Hotel Management institutes with relevant training may also be considered.
