Store Manager - Hypermarket

Key Responsibilities:

• Leadership & Team Development:
• Lead, motivate, and develop a diverse team of employees across various departments.
• Recruit, train, and mentor staff, fostering a culture of continuous improvement and customer focus.
• Conduct performance reviews and implement training programs to enhance employee skills.
• Operational Excellence:
• Manage day-to-day operations, ensuring adherence to company policies and procedures.
• Oversee stock management, including ordering, inventory control, and loss prevention.
• Ensure compliance with health, safety, and sanitation regulations.
• Customer Engagement:
• Champion a customer-first culture, resolving complaints and ensuring a high-quality shopping experience.
• Analyze customer feedback to identify areas for improvement and implement solutions.
• Develop and execute strategies to enhance customer loyalty and retention.
• Sales & Financial Management:
• Drive sales growth by analyzing market trends, setting targets, and implementing promotional strategies.
• Monitor financial performance, including budgeting, expense management, and profit optimization.
• Prepare reports on sales, inventory, and customer trends to inform business decisions.
• Merchandising & Marketing:
• Collaborate with the marketing team to plan and execute in-store promotions and events.
• Oversee visual merchandising standards, ensuring attractive product displays and signage.
• Monitor competitor activities and market trends to identify new opportunities.

Qualifications:

• Bachelors degree in business administration, retail management, or a related field preferred.
• Proven experience in retail management, preferably in a hypermarket or large-format store.
• Strong leadership skills with a track record of team development and motivation.
• Excellent organizational and multitasking abilities.
• Proficient in retail management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.