Job Description
Job Description Summary (In Points)
- Deliver exceptional customer service and build strong customer relationships through empathy and professionalism.
- Ensure adherence to company policies and promote a customer-centric culture.
- Drive store sales to achieve overall and category-wise targets.
- Use data insights to improve inventory management and identify growth opportunities.
- Coordinate with the Visual Merchandising team to maintain effective in-store displays.
- Lead, motivate, and develop the store team through coaching, training, and performance management.
- Manage staffing, schedules, hiring, and team performance reviews.
- Adapt to business changes and encourage flexibility in adopting new processes and technologies.
- Make data-driven decisions to improve store efficiency and customer satisfaction.
- Oversee complete store operations including stock management, shrinkage control, audits, and compliance.
- Maintain store presentation and handle administrative tasks such as expense tracking and reporting.
Requirements
Total 5+ years of retail experience in the fashion industry, min
2 years of experience as a store manager or assistant store
manager handled a team of 5+ people.
- Expert in Microsoft office.
- Demonstrated success in achieving sales targets and
exceeding customer expectations.
- Exceptional customer service orientation with a strong focus
on customer satisfaction.
- Ability to effectively manage multiple priorities and ensure
smooth and efficient store operations.
- Strong team leadership skills to lead and inspire a team.
- Excellent communication and interpersonal skills for effective
team interaction and conflict resolution.
- Strong analytical and problem-solving skills to analyze data,
identify trends, and make informed decisions.
- Proficiency in store operations, including visual merchandising,
stock management.
- Understanding of inventory management and loss prevention.
Benefits
ESI
PF
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