Key Responsibilities:
1.Sales Operations & Profitability:
- P&L Management: Effectively manage the store's Profit & Loss (P&L) to ensure profitability and achieve financial targets. Monitor and analyze store performance to identify areas for cost optimization and revenue growth.
- Market Intelligence: Stay informed about local market conditions, competitor activities, and emerging retail trends to identify growth opportunities and competitive advantages.
2.Compliance & Operational Excellence:
- Ensure that all operational activities comply with company policies, brand standards, and legal requirements.
- Uphold the highest standards of customer service, operational efficiency, and store cleanliness.
- Continuously monitor and review store KPIs, ensuring that all staff meet performance goals. Take proactive steps to address any areas of underperformance and implement corrective actions where necessary.
3.People Development:
- Talent Acquisition & Staffing: Lead the recruitment and selection process for store staff, ensuring that manpower is optimized to meet business requirements and support the store's sales plan.
- Coaching & Mentoring: Provide hands-on leadership and coaching to the store team to develop their skills, increase productivity, and drive store performance.
- Training & Knowledge Sharing: Encourage and facilitate ongoing training programs for staff. Share best practices, operational insights, and product knowledge to enhance team effectiveness and support business goals.
- Succession Planning: Develop a talent pipeline for the store, identifying high-potential employees and providing career development opportunities to ensure future leadership needs are met.
4.Leadership & Team Management:
- Team Motivation: Lead and inspire the store team by providing clear direction, setting expectations, and motivating staff to deliver on store targets. Create a positive work environment that encourages collaboration, accountability, and continuous improvement.
- Staff Performance: Monitor individual and team performance, providing regular feedback and conducting performance appraisals. Ensure that staff development is aligned with both business objectives and personal career aspirations.
Key Performance Indicators:
- Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
- Customer Experience: VOC - Participation, score, SQA, complaints, Loyalty cards.
- People Management: Talent acquisition, training, and development.
- Business Acumen: Profitability, competition analysis.
Job Requirements:
- Education: Graduation/Post Graduation.
- Experience: 5 to 10 years in retail management.
- Skills: Operational effectiveness, finance management, analysis and problem-solving, results orientation, customer service orientation, people management, communication, teamwork, and collaboration.
