Store Manager

Company Description

DropX Logistics is a technology-driven logistics company headquartered in Kerala. We specialize in fast and efficient delivery services, ensuring that orders reach their destination in the shortest possible time. Our expert team handles shipments at every stage of the supply chain, from the first mile to the last mile.

Role: Store Manager-Dark Store_Quick Commerce

Location: Chennai

Role Overview

Responsible for managing end-to-end operations of a dark store, ensuring smooth daily execution, manpower availability, and achievement of operational KPIs in a fast-paced quick commerce environment.

Key Responsibilities

• Manage daily dark store operations
• Handle pickers and supervisors (hiring, rostering, productivity)
• Ensure SOP adherence for picking, packing, and dispatch
• Drive KPIs: SLA, productivity, accuracy, cancellations
• Coordinate with last-mile and central operations
• Monitor performance and take immediate corrective actions
• Control costs and improve operational efficiency

Requirments

• 1+ years experience in Quick Commerce / Dark Store / E-commerce operations
• Must have worked in Blinkit, Zepto, Instamart, BigBasket, or similar dark stores
• Experience handling ground teams and store-level KPIs
• Comfortable working in high-pressure operations
• Bachelor's degree preferred