Store Manager

Company Description

Chandi Bhandar, established in 2013, is the largest exclusive silver store in Odisha, offering a premium silver shopping experience. Located Across Odisha and chattisgarh with 30+ stores, the store features an extensive range of products, including jewelry, cutlery, silverware, and corporate gifts, all under one roof. With services like free lifetime cleaning, customization, and a friendly exchange policy, Chandi Bhandar is dedicated to providing excellent value for money and customer satisfaction. Silver enthusiasts are also encouraged to explore the try before you buy experience for a truly personalized shopping journey.

Job Description

Job Role: Store Manager

Function : Sales

Reporting: Business Associate and work closely with the Area Manager

Business sector: Jewellery

Location: Bhubaneshwar, Dhenkanal and Puri

Job Requirements

Education: PUC, Graduate

Relevant Experience: 8-10 years in the Jewellery sector with 4-5 years in a position of similar

responsibility

Bheavioural Skills

* Customer Centricity

* Delivers Results

* Build Effective Teams

Knowledge

* Sales/ retail experience

Job Details

To manage the daily operations of a store. Effectively manage the sales, operations,

marketing & administration of a store and to meet or exceed the business targets of

sales, profitability, ROI etc.

Sales: Sales planning: Business plan formulation

Provide inputs to the Area Manager to consolidate the potential sales on the stores and develop

the annual business targets.

Sales: Evaluation and control: Conducting business performance reviews

1. Monitor the financial performance of store against targets periodically.

2. Develop and implement reporting & review mechanisms to track operational performance and

ensure course correction & corrective action, as appropriate.

Sales: Retail Operations: Store Management

1. Drive the Sales plans, monitor and analyze the sales data in coordination with the Sales Staff

(Jewellery Consultant) to ensure that the store targets are met.

2. Inform of any inadequate staffing in the store as per store manpower matrix and take

appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded

appropriately and effectively monitored.

3. Monitor the indents for the stock and ensure optimization.

4. Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting,

Confidentiality, Attendance, Leave, Dress Code, etc.

5. Review the various financial records and ensure that its consistent as per the guidelines; Ensure

that all the commercial compliance is carried out as per the corporate guidelines.

6. Anchor periodic customer meets for birthdays, anniversaries, dormancy drives, and ensure

maximum customer.

8. Manage the store operations in the store in coordination with all the relevant stakeholders.

9. Ensure the maintenance of stock level and its replenishment as per the sales and customer

preferences.

10. Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization.

11. Ensure the purchase of old silver per the company policy and tally the stock of old silver on a

daily basis.

12. Manage customer queries and complaints as per the company guidelines; Identify and engage

with high profile and regular customers to extend better services.

13. Support the marketing plan formulation in coordination with the marketing teams and the Area

Managers with daily monitoring of the activities identified.

14. Ensure implementation of lean retaining principles in the store.

Sales: Retail Operations: Feedback management

1. Collate and relay customer feedback to the corporate teams like the merchandising, retail

operations etc. to improve customer satisfaction and store ratings.

2. Participate in product meet periodically and select the products as per the prevailing trend and

customer demands.

Sales: Retail operations: Incentive management

1. Collate and relay customer feedback to the corporate teams like the merchandising, retail

operations etc. to improve customer satisfaction and store ratings.

2. Participate in product meet periodically and select the products as per the prevailing trend and

customer demands.

Sales: Retail operations: Incentive management

1. Ensure pay-out of the incentive schemes to the store staff as per individual performance with

coordination from the relevant teams.

Sales: Retail operations: Recruitment & Selection

1. Conduct interviews for the selection of store staff with coordination from the HR teams and regional teams.