Position Overview:-The Retail Store Manager will oversee the day-to-day operations of our retailstoreoutlet,ensureapositive customer experience and maximize sales revenue. This position requires strong leadership, excellent communication skills, and a passion for books and retail management.
Responsibilities:
Store Operations Management:
- Supervise and manage all aspects of the retail store, including staffing, inventory management, and customer service.
- Ensure the storemaintainshigh standardsof cleanliness, organization, and presentation.
- Implement effective merchandising strategies tooptimizeproduct visibility and drive sales.
- Timely opening of Store and adherence to all the processes from store opening to closing
Staff Management:
- Train, and motivate retail staff to deliver exceptional customer service and achieve sales targets.
- Schedule and assign tasks to staff, ensuring adequate coverage during operating hours.
- Provide coaching and performance feedback to staff members to foster professional growth and development.
Sales and Revenue Generation:
- Develop and implement sales strategies to meet orexceed revenue targets for various product categories, including General & Competitive Books, Academic Books, Gifts & Stationery.
- Monitor sales performance, analyze trends, andidentifyopportunities for growth and improvement.
- Drive promotional activities and events to increase foot traffic and stimulate sales.
Customer Service Excellence:
- Cultivate a customer-centric culture within the store, ensuring that all customers receive prompt, courteous, and knowledgeableassistance.
- Handle customer inquiries, complaints, and feedback in a professional andtimelymanner.
- Build andmaintainstrong customer relationships to foster loyalty and repeat business.
Inventory Management:
- Oversee inventory procurement, stocking, and replenishment processes tomaintainoptimalproduct levels and minimize stockouts.
- Conduct regular inventory audits and cycle counts to ensure accuracy andidentifydiscrepancies.
- Manage product returns, exchanges, and damaged goodsin accordance withcompany policies.
Financial Management:
- Tracking expenses and revenues to ensure profitability.
- Implement cost-control measures tooptimizeoperational efficiency and maximize profit margins.
- Effective management of cash & payments compliance
Compliance and Safety:
- Ensure compliance with all company policies, procedures, and regulations governing retail operations.
- Maintain a safe and secure environment for customers and staff, adhering to health and safety guidelines and protocols.
- Loss Prevention & Pilferage Control of the store
