Store Manager

Job Summary:

To carry out below mentioned tasks using cultural pillars of PACE (Passion, Accountability, Collaboration, Excellence) to build Bay Window into India's most aspirational furniture and home decor brand

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Passion

Always be well groomed, excited and passionate about his/her job role.

To make sure all team members are inUniform as per prescribed grooming standards by the company.

To meet 80% of the Store Walk-ins personally to create a wow moment for the customer.

To do a thorough need analysis of the customer and suggest the right products and services

To stay in constant communication with customer post visit .

To stay up-to-date on local Catchment area developments with respect to builders and Apartment communities .

Accountable

To develop and implement strategies to maximize sales , Achieve Budgeted Sales targets.

To execute store level events, campaigns as suggest by the management.

To ensure the sales team is following SOP's and training on SOP whenever required in collaboration with the HR team.

Monitoring each lead, calling prospective leads and personally meeting big ticket customers to increase conversion.

To follow Company Checklist and Operational SOP.

To monitor and analyze sales performance, inventory levels, and other key metrics to identify opportunities for improvement.

To generate out of the box ideas to drive customer walk-Ins into his/her store thereby increasing sales.

To Devise and execute Catchment area activation in collaboration with management.

Excellence

To Ensure Store display is as per VM guidelines

To manage expenses and budgets effectively to ensure profitability

To maintain a clean, organized, and visually appealing store environment.

To ensure store operational excellence- store Administration , Maintenance , Hr Processes .

Collaboration

To monitor Stylist to ensure presentations are as per customer /architect inputs and made as per presentation set standards .Manage all aspects of the store's operations, including but not limited to sales, inventory management, staffing, and customer service.

To Conduct Morning briefing (Yesterday sales, today closure, sale HC wise as on today, current offers, check grooming, new joinee buddy process)

To follow set process of last piece replacement with H.O operations team and VM

TO recruit, train, and supervise store staff, including conducting performance evaluations and providing coaching and feedback as needed

To handle customer inquiries, concerns, and complaints in a professional and timely manner.

Collaborate with senior management to develop and implement short term andlong-term strategic plans for taking the store towards Profitability.

Education, Experience & Critical Success Factors

Bachelor's degree in Business Administration, Retail Management, or related field preferred.

Minimum of 4-8 years of retail management experience, preferably in a similar role.

Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.

Excellent communication skills, both verbal and written.

Proven track record of achieving sales targets and driving business growth.

Proficiency in Microsoft Office Suite and POS systems.

Ability to work flexible hours, includingweekends, and holidays.

Detail-oriented with strong organizational and problem-solving abilities.

Ability to multitask and prioritize in a fast-paced environment.

Knowledge of local market trends and customer preferences is a plus.

In-depth knowledge of products, industry trends, and market dynamics.

Customer firstapproach with a focus on building and maintaining strong relationships