Store Manager

Role & responsibilities

Daily Operations

• Ensure showroom opening and closing on time.
• Conduct daily morning meetings and communicate targets, offers, CRM updates, and HO circulars.
• Monitor showroom cleanliness, display standards, lighting, stock, cash balance, and customer service.
• Ensure all departments follow company SOPs and responsibilities.
• Handle customer feedback, complaints, discounts, and escalations promptly.
• Monitor cross-selling, upselling, and chit bookings.
• Ensure trainee staff are properly trained in daily operations.
• Coordinate with HO through mail and WhatsApp.
• Ensure proper functioning of kids play area and valet parking services.

Sales / Sales Growth

• Monitor and achieve sales targets for Silver, Rate Items, and Chit Business.
• Review sales performance on daily, monthly, quarterly, and yearly basis.
• Drive sales growth through team motivation and customer engagement.

Stock Management

• Monitor stock levels and reorder maintenance.
• Ensure daily and weekly stock verification and reconciliation.
• Maintain stock accuracy across all sections and metals.

Staff Management

• Ensure adequate staffing in all sections.
• Monitor staff performance, grooming, discipline, and attendance.
• Conduct staff training, motivation, and product knowledge development.
• Recommend promotions and increments based on performance.

Admin Work

• Monitor fixed assets, display materials, compliment stock, and electronic assets.
• Verify daily expenses, CCTV maintenance.
• Ensure all administrative activities follow company standards.

Marketing

• Support indoor and outdoor chit marketing activities.
• Coordinate VIP customer engagement and promotional activities through PRO.
• Monitor local promotional campaigns and customer outreach programs.

Activities

• Organize exhibition stalls, outdoor promotions, and chit campaigns.
• Identify suitable locations and timings for marketing activities.
• Execute outdoor sales activities as per company SOP.

Competitor Analysis

• Monitor competitor sales, stock, pricing, and promotional activities.
• Track market trends and update strategies accordingly.

Advertisement

• Ensure indoor and outdoor advertisements are displayed as per company standards.
• Coordinate digital marketing, FM, TV, hoardings, and newspaper promotions.
• Support CSR and public awareness activities.

Legal & Compliance

• Ensure timely renewal of weighing scale and statutory licenses.
• Monitor tax, POS, BIS, PAN card, and documentation compliance.
• Maintain proper filing of vouchers, bills, and legal records.
• Verify POS settlements and account-related documentation.

ROI & Business Growth

• Focus on profitability, operational efficiency, sales growth, and customer satisfaction.
• Ensure effective utilization of staff, stock, and marketing investments.

Preferred candidate profile

• Candidates should have strong experience in the Jewellery Retail Industry.
• Graduation is mandatory.
• Must possess strong product knowledge in Gold, Diamond, Silver and other jewellery categories.
• Experience in handling large format jewellery showrooms is preferred.
• Strong retail sales and team handling experience is required.
• Candidate should have expertise in sales growth, customer handling, stock management and showroom operations.