Store Manager at Croma

Roles & Responsibilities:

Store Operations & Management

• Oversee day-to-day store operations to ensure smooth functioning.
• Maintain high standards of inventory control, stock accuracy, shrinkage control, and trade-in product management.
• Monitor and ensure timely processing of damaged or defective goods.
• Maintain a competition radar and provide feedback on product, pricing, and promotions.
• Ensure compliance with company policies, SOPs, audits, and safety guidelines.

Sales & Business Performance

• Drive sales targets, revenue growth, and store profitability.
• Implement strategies to maximize sales while controlling expenses within budget.
• Communicate actual sales vs. budgeted figures to store employees and ensure target achievement.
• Innovate methods to improve customer footfall and conversion ratios.
• Prepare and review MIS reports, sales analysis, and action plans.

Team Leadership & Development

• Manage and develop the store team through training, coaching, and performance management.
• Schedule floor manpower to customer ratio for optimal customer interface.
• Cultivate and maintain company culture through teamwork, collaboration, and people development.
• Coordinate with cross-functional teams (HR, SCM, Finance, Audit, Admin, Safety, Merchandising, etc.).