Job Description
Store Manager – Retail Operations
Company: Rozana Rural Commerce Pvt Ltd.
Department: Retail Operations
Reporting To: Area Manager / Regional Manager
Role Overview
The Store Manager will be responsible for overall store operations, sales performance, team management, and customer experience. The role requires ensuring smooth store functioning, achieving revenue targets, maintaining inventory accuracy, and delivering high standards of customer service while adhering to company policies.
Key Responsibilities
Store Operations Management
- Manage daily store operations ensuring smooth functioning of retail activities.
- Ensure store readiness including visual merchandising, product availability and store hygiene.
- Monitor store opening and closing procedures.
- Ensure compliance with company SOPs and safety guidelines.
Sales & Revenue Management
- Drive store sales to achieve monthly and quarterly revenue targets.
- Monitor daily sales performance and take corrective actions.
- Increase basket size, customer footfall and repeat purchases.
- Implement promotional campaigns and marketing initiatives.
Team Leadership & Staff Management
- Lead and supervise store team including supervisors and sales associates.
- Conduct daily briefings and ensure alignment with store goals.
- Monitor staff productivity and maintain high performance culture.
- Support recruitment and training of store staff.
Inventory & Stock Management
- Ensure accurate inventory management and stock replenishment.
- Coordinate with supply chain for timely stock availability.
- Conduct stock audits and control shrinkage.
- Maintain documentation of stock movements and returns.
Compliance & Store Administration
- Ensure compliance with retail operations policies and audit standards.
- Maintain store documentation including sales reports and attendance.
- Coordinate with HR, supply chain and finance teams.
Key Performance Indicators (KPIs)
- Store revenue and sales growth
- Customer satisfaction and service quality
- Inventory accuracy and shrinkage control
- Team productivity and staff retention
- Store audit compliance
Required Qualifications
- Bachelor's degree in Business Administration, Retail Management, or related field.
- 3–6 years of retail experience with at least 1–2 years in a store leadership role.
- Experience in FMCG, grocery retail, supermarket or hypermarket operations preferred.
Key Skills
- Retail operations management
- Team leadership and people management
- Sales planning and target achievement
- Inventory management and stock control
- Customer relationship management
- Problem-solving and decision-making
