Store Manager

Company Description

24Karat is a trusted name in India for buying gold, silver, and diamonds, with a commitment to delivering transparent, fair, and instant cash solutions to customers. Headquartered in New Delhi, with a strong presence across Delhi NCR, 24Karat specializes in providing accurate valuations using advanced karat-meter technology for non-destructive purity testing. Renowned for offering some of the highest payouts in the market, the company takes pride in its customer-centric approach, integrity, and expertise. With years of experience, 24Karat ensures every transaction is handled transparently, providing customers with the confidence and peace of mind they deserve during the selling process.

Role Description

We are seeking a Gold Operations Manager for a full-time, on-site role based in Gurugram. We are seeking a Gold Operations Manager with strong experience in the jewellery industry (gold & silver). The ideal candidate should be well-versed in handling precious metals, customer transactions, and branch-level team management. You will be responsible for ensuring smooth daily operations, accurate evaluation, and a professional customer experience

Qualifications

• Oversee all branch-level operations related to gold and silver transactions
• Manage and supervise branch staff, ensuring discipline, punctuality, and performance
• Conduct or supervise purity testing, weighing, and valuation of gold/silver ornaments
• Ensure proper handling, documentation, and security of all precious metals
• Experience in gold valuation, precision testing methods, and knowledge of the precious metals market
• Understanding of compliance procedures and financial transactions
• Min 6-7 years of experience in gold/silver operations, preferably in the jewellery or gold-buying industry
• Strong knowledge of valuation techniques, purity testing, and hallmarking
• Leadership and people management skills, with experience in handling a team at branch level
• Previous experience in jewelry, precious metals, or retail industries is an advantage