Job Summary:
We are seeking a dynamic and highly motivated Restaurant Captain to lead our front-of-house team and ensure an exceptional dining experience for every guest. The ideal candidate will be a smart, confident, and articulate individual with a passion for hospitality, outstanding communication skills, and a proven ability to manage operations efficiently. If you have a degree or diploma in Hotel Management and at least 1 year of experience in a similar role within a reputable restaurant or hotel, we invite you to join our vibrant team.
Key Responsibilities:
- Guest Service Excellence:
- Warmly greet and seat guests, anticipating their needs and ensuring a seamless dining experience.
- Present menus, provide detailed information on dishes, specials, and beverage pairings with confidence and clarity.
- Handle guest inquiries, special requests, and feedback promptly and professionally, resolving any issues to ensure complete satisfaction.
- Maintain an impeccable dining ambiance, ensuring cleanliness, organization, and adherence to service standards.
- Team Leadership & Mentorship:
- Supervise, motivate, and guide junior staff (stewards/servers), assigning duties and ensuring efficient workflow.
- Conduct pre-service briefings, ensuring the team is well-informed about daily specials, reservations, and service protocols.
- Train new team members on service standards, menu knowledge, and guest interaction techniques.
- Foster a positive and collaborative work environment, encouraging teamwork and high performance.
- Operational Management:
- Oversee table management, reservations, and guest flow to maximize seating efficiency and guest comfort.
- Accurately process orders, handle billing procedures, and manage cash/card transactions.
- Coordinate effectively with the kitchen team to ensure timely and accurate food delivery.
- Monitor inventory of service supplies and equipment, reporting needs to management.
- Ensure strict adherence to all hygiene, safety, and operational standards.
Qualifications & Skills:
- Education: Diploma or Degree in Hotel Management is mandatory.
- Experience: Minimum 1+ year of proven experience as a Restaurant Captain, Senior Server, or Team Leader in a high-volume, quality dining establishment.
- Communication:Exceptional verbal and interpersonal communication skills in English and Hindi (knowledge of local languages is a plus). Ability to articulate clearly and concisely with guests and team members.
- Personality: Smart, confident, and poised demeanor with a natural ability to connect with people.
- Leadership: Strong leadership qualities with the ability to inspire, train, and manage a service team.
- Product Knowledge: In-depth knowledge of food, beverages, and general restaurant operations.
- Guest-Centric: A genuine passion for hospitality and a relentless focus on guest satisfaction.
- Problem-Solving: Ability to think quickly on your feet and resolve issues calmly and effectively.
- Organizational Skills: Excellent multi-tasking abilities and attention to detail.
Benefits:
- Competitive monthly salary up to 40,000.
- Complimentary Staff Accommodation provided.
- Daily Staff Meals provided.
- Opportunity for professional growth and career advancement within a dynamic hospitality group.
- A stimulating and supportive work environment in a prime Hyderabad location.
