Sterling OMS Architect / Manager

Role : Freelance Sterling OMS Architect / Manager

Company Name : WillWare Technologies

Work Model : Remote / Fulltime

Experience : 14+ Years

Job Description :

Role Overview:

We are seeking an experienced Sterling OMS Architect / Manager with 14+ years of IT experience and strong expertise in IBM Sterling Order Management System to lead architecture, implementation, enhancement, and support initiatives for enterprise ecommerce and omnichannel order management programs.

The ideal candidate should have deep hands-on experience in IBM Sterling OMS, solution design, integrations, team leadership, stakeholder management, and delivery ownership.

Key Responsibilities:

Architecture & Solution Design

• Design scalable enterprise solutions using IBM Sterling Order Management System.
• Define end-to-end OMS architecture for Order Capture, Inventory, Fulfillment, Returns, and Customer Service flows.
• Lead modernization, upgrade, and transformation initiatives.
• Provide technical governance and best practices.

Development & Integration

• Oversee customization and development in Sterling OMS modules.
• Design integrations with:
  • ERP systems (SAP S/4HANA, Oracle, etc.)
  • Ecommerce platforms
  • WMS / TMS systems
  • Payment gateways
  • CRM systems
• APIs, REST/SOAP services, MQ, middleware integrations.

Team Management

• Lead offshore/onshore teams of developers, analysts, and support engineers.
• Conduct code reviews, mentoring, and technical guidance.
• Resource planning and delivery management.

Stakeholder Management

• Interact with business teams, product owners, client leadership, and vendors.
• Gather business requirements and translate into technical solutions.
• Provide status reporting, risk management, and escalation handling.

Support & Operations

• Lead production support and incident resolution.
• Ensure SLA adherence and system stability.
• Performance tuning and monitoring.

Required Skills:

Functional / Technical

• 14+ years total IT experience.
• 8+ years hands-on experience in IBM Sterling Order Management System.
• Strong knowledge of:
  • Order Lifecycle Management
  • Inventory Visibility
  • Fulfillment Optimization
  • Returns Management
  • Call Center / Customer Service
  • DOM concepts

Technical Skills

• Java / J2EE
• XML / XSLT
• SQL / Oracle / DB2
• REST / SOAP APIs
• Linux / Unix
• CI/CD tools
• Microservices exposure preferred

Leadership Skills

• Delivery management
• Team leadership
• Client communication
• Estimation & planning
• Agile / Scrum execution