State Relationship Manager-Digital Banking Kotak 811-Regional Sales

State Relationship Manager

Job Role

• Lead & manage a team of 20-25 BDOs across the assigned state to achieve sales and productivity goals.
• Conduct daily in-person huddles/field reviews with BDOs to track progress, remove blockers, and provide real-time coaching.
• Drive daily activity discipline-ensure each BDO is active every day and supports break zero performance (minimum 1 lead/sale daily).
• Execute state-level sales strategy aligned to organizational priorities, ensuring consistent on-ground implementation.
• Own the state's sales targets through structured planning, territory management, and team performance tracking.
• Provide strong on-ground mentorship to improve conversion, pipeline quality, customer engagement, and productivity.
• Track and report daily performance metrics (activity, leads, conversions, productivity) and ensure alignment across the team.
• Maintain compliance & quality standards by adhering to internal policies, processes, and customer service expectations.
• Collaborate with internal stakeholders (as applicable) to ensure smooth execution, escalations, and issue resolution.

Job Requirement

• Graduate / Postgraduate in any discipline (MBA preferred, if applicable)
• Experience:3-4 years of experience in sales, field business development, or team handling / team management
• Prior exposure to on-ground execution, target-driven roles, and team performance tracking is a plus
• Strong leadership, coaching, and motivational skills with the ability to drive daily productivity
• Excellent communication skills (verbal + written) with strong stakeholder & customer handling ability
• Customer-first mindset with a courteous, professional, and solution-oriented approach

• Proficient in MS Office, especially Microsoft Excel (reporting, tracking) and Word (documentation)