Job Description

Job Description:

Job Description:

We are seeking a dynamic and results-driven State Head - Sales & Operations to lead and scale our business across an entire state. This leadership role is accountable for driving state-wide revenue, optimizing ROI, reducing CAC, and ensuring strong retention and customer success. The State Head will own the P&L for the region and will be directly responsible for market penetration, strategic growth, and operational excellence.

The ideal candidate is a seasoned leader with experience in B2C sales, state-level business ownership, and high-performing team management, preferably in the EdTech or consumer sales domain.

Key Responsibilities:

Business Ownership & Strategy

Own the P&L for the state, ensuring achievement of revenue, profitability, and ROI goals.
Design and execute state-specific growth strategies aligned with company objectives.
Drive CAC optimization, retention improvement, and attrition reduction.
Forecast sales and build short-term and long-term growth roadmaps for the state.

Sales Leadership & Execution

Lead, manage, and scale a large sales team, including Senior Manager, Sales Managers, Territory Managers, and ground sales teams.
Build and monitor sales funnels, track conversion metrics, and ensure consistent pipeline growth.
Drive high-volume B2C sales across urban and semi-urban markets through innovative strategies.
Ensure revenue targets are met month-on-month with disciplined sales execution.

Market Expansion & Penetration

Identify new markets, opportunities, and expansion corridors within the state.
Build strong relationships with students, parents, and communities to drive enrollment and trust.
Leverage both online and offline channels to maximize reach and brand presence.

Customer Success & Retention

Ensure high-quality engagement with students and parents to drive satisfaction and retention.
Monitor churn, identify causes of attrition, and implement corrective action plans.
Build long-term relationships to generate referrals and repeat enrollments.

Leadership & Team Building

Recruit, train, and mentor high-performing sales teams across multiple regions of the state.
Instil a performance-driven culture with clear KPIs, targets, and accountability.
Groom future leaders within the team and strengthen the middle management layer.

Operational Excellence

Ensure seamless execution of sales, marketing, and operational initiatives across the state.
Monitor and control operational costs to maximize efficiency and profitability.
Implement systems and processes for consistent performance tracking and reporting.

Qualifications & Requirements:

Bachelor's degree in Business, Sales, or related field MBA preferred.
8-12 years of experience in sales & business leadership, with at least 4-5 years managing state/large-region operations.
Proven track record of owning P&L and delivering strong business results in B2C sales.
Experience in EdTech, BFSI, telecom, FMCG, or other high-volume B2C industries preferred.
Strong expertise in sales funnels, CAC, ROI, retention, and attrition management.
Excellent leadership, communication, and strategic planning skills with Data-driven mindset & ability to translate insights into business action.

Why Join Us

Opportunity to own the business for an entire state and drive impactful growth.
Work with a rapidly growing company at the forefront of EdTech innovation in India.
Competitive compensation with performance-linked rewards.
Chance to shape the future of tech education for thousands of learners