Standard Operating Procedures (SOP) Quality Executive

Job Title: SOP Quality Executive

Company: 1XL Info LLP

Location: Remote

CTC: Rs. 22,000 - 27,000 PM

Type: Full-Time

Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Experience: 4+ Years

About 1XL

1XL is a Dubai-based company focused on empowering individuals and organisations through growth, innovation, and success. We inspire individuals and organisations to reach their full potential through tailored, market-proven solutions.

Role Overview

The SOP Quality Executive is responsible for ensuring that approved Standard Operating Procedures (SOPs) are being followed correctly in day-to-day operations.

This role does not create SOPs and does not implement them - instead, it acts as a process auditor and monitoring authority, verifying real-time adherence, identifying deviations, and submitting compliance reports to management.

The position plays a key role in maintaining operational discipline, accountability, and process standardization across the organisation.

Key Responsibilities

1. SOP Compliance Monitoring

• Monitor daily operations to ensure SOP adherence
• Verify whether teams are following defined process steps
• Check task execution against documented guidelines
• Ensure responsibilities and timelines are followed as per SOP

2. Internal Process Audits

• Conduct routine and surprise SOP compliance audits
• Use structured audit checklists to assess adherence
• Evaluate process execution across departments
• Compare actual workflow vs documented procedures

3. Deviation & Gap Identification

• Identify where SOPs are not being followed
• Detect process shortcuts, delays, or skipped steps
• Document compliance failures
• Highlight workflow inconsistencies

4. Reporting & Documentation

• Prepare daily, weekly, and monthly SOP compliance reports
• Maintain audit records and compliance tracking sheets
• Provide department-wise compliance summaries
• Present findings to management with clear observations

5. Root Cause Observation

• Identify reasons for non-compliance
• Record recurring process issues
• Highlight systemic workflow problems
• Support management in understanding process risks

6. Coordination & Escalation

• Coordinate with department heads regarding non-compliance
• Share audit findings with SOP Implementers
• Escalate serious process failures to management
• Ensure accountability for repeated violations

7. Corrective Action Tracking

• Track whether departments implement corrections
• Follow up on unresolved compliance gaps
• Monitor improvements in process adherence
• Reduce repeated errors through tracking

8. Process Discipline & Governance

• Support building a process-driven work culture
• Ensure operational consistency
• Maintain control over execution standards
• Act as a process watchdog for the organisation

      Departments Covered

       You will monitor SOP compliance across:

   HR | Sales | Marketing | Operations | Admin | Customer Support | Content | Testing

Key Skills Required

• Strong analytical and observation skills
• Experience in operations monitoring or auditing
• Excellent reporting and documentation ability
• High attention to detail
• Logical and process-oriented thinking
• Ability to identify gaps quickly
• Strong follow-up and coordination skills
• Assertive communication

Technical & Tool Knowledge

• MS Excel / Google Sheets (tracking & reports)
• MS Word / Google Docs
• Familiarity with audit checklists
• Basic understanding of CRM, HRMS, or workflow tools
• Internal communication tools

Note: Candidates must use their own laptop and have a good internet connection for this job. The laptop should work properly for daily office tasks and online meetings. The company will not provide a laptop.