We are seeking highly skilled Staffing Service Delivery Manager to oversee and drive customer engagement as strategic resource management processes for identified customers including Global Capability Center's as single point of contact. As a vital part of service delivery management, you will collaborate with multiple departments to align workforce planning, resource allocation, and hiring strategies with business objectives, ensuring operational efficiency and organizational goals are met.
Requirements
- Minimum of 8-10 years of experience, particularly in resource management within matrixed global organizations
- Deep expertise in Resource Management, Human Capital Management, Workforce Planning, or Workforce Management
- Strong background in staffing, workforce management, or bench management, with knowledge of concepts like supply vs demand and resource-financial metrics integration
- Proficiency in building and maintaining relationships with stakeholders at all levels of the organization
- Demonstrated skills in analytical thinking, multi-tasking, communication, and negotiation
- Capability to work collaboratively and innovatively while staying passionate about continuous improvement
- Proven ability to anticipate and address the needs of diverse, global stakeholders in a fast-paced environment
- Understanding of aligning services to appropriate roles, geographies, and work priorities with flexibility to find solutions for evolving business scenarios
