Job Scope Staffing Account Manager (ERP Practice)
Role Type: Sales & Account Management (Staffing)
Practice: ERP Talent Solutions (SAP / Salesforce / Microsoft)
1. Role Purpose
The Staffing Account Manager is responsible for owning, growing, and managing client accounts within the ERP ecosystem. The role focuses on driving T&M staffing revenue, building trusted client relationships, managing end-to-end requirements, and ensuring timely delivery of qualified ERP professionals across SAP, Salesforce, Oracle, Microsoft Dynamics, and related technologies.
2. Key Responsibilities
A. Client Relationship & Account Growth
- Own and manage assigned client portfolios across India & APAC
- Build strong stakeholder relationships (Hiring Managers, Procurement, Vendor Partners, Delivery Leads).
- Identify new opportunities within existing accounts to grow revenue and market footprint.
- Drive weekly review calls, QBRs, and performance updates with clients.
- Maintain high levels of client satisfaction through proactive communication and delivery excellence.
B. Requirement Management
- Receive, analyse, and qualify ERP staffing requirements (SAP modules, Salesforce clouds, Microsoft D365 roles, etc.).
- Translate requirements into actionable briefs for recruitment teams.
- Prioritize urgent roles and align internal teams for fast turnaround.
- Track and communicate requirement aging, interviews, feedback, and closures.
C. Sales & Revenue Ownership
- Own revenue, margins, NFI, and fulfilment targets for each account.
- Drive T&M consultant deployment, contractor renewals, and rate negotiations.
- Maintain a clear pipeline of active roles, interviews, closures, and projected revenue.
- Execute pricing strategies and ensure healthy margins and commercial structures.
D. Delivery Coordination
- Work closely with recruitment managers and delivery leads to ensure timely submission of profiles.
- Ensure high-quality candidate screening, formatting, ownership checks, and submission hygiene.
- Coordinate interviews, client feedback loops, and pre-onboarding activities.
- Support onboarding, documentation, and consultant engagement during the lifecycle.
E. Governance & Reporting
- Maintain real-time updates in CRM/ATS
- Provide weekly dashboards on roles, submissions, interviews, closures, NFI, and forecast.
- Ensure 100% compliance with candidate ownership, submission protocols, and vendor governance.
- Prepare account-wise performance reviews for leadership.
3. Skills & Competencies
Technical / Functional
- Strong understanding of ERP ecosystems (SAP modules, Salesforce clouds, Oracle Fusion, Microsoft D365).
- Ability to read and analyze ERP job descriptions and align right skills.
- Understanding of consulting models: T&M, SOW, Managed Services, BOT, HTD.
Sales & Client Management
- Excellent communication and negotiation skills.
- Strong presentation and client-facing abilities.
- Proven ability to drive revenue, meet targets, and manage multiple accounts.
Delivery & Operations
- Strong coordination skills between sales, recruitment, and client teams.
- Ability to work in fast-paced environments with high urgency.
- Expertise in maintaining CRM/ATS hygiene and structured reporting.
4. KPIs & Success Metrics
- T&M Closures per Month
- Revenue & NFI Targets
- Requirement Fulfilment Ratio
- Consultant Utilization & Renewal %
- Client Satisfaction Score
- Response Time for Requirements
- Data Hygiene & Reporting Accuracy
- Account Growth (New roles, new departments, increased volume)
5. Experience Requirements
- 38 years experience in IT Staffing (ERP preferred).
- Exposure to SAP/Salesforce/Oracle/Microsoft hiring.
- Strong understanding of recruitment lifecycle and staffing governance.
6. Behavioral Traits
- High ownership and accountability.
- Strong relationship-building mindset.
- Hustle attitude with a bias for action.
- Ability to work under pressure and tight deadlines.
- Collaborative yet independent.
