Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com
Job summary
As a Staff UX Designer, you lead the design strategy and implementation for one of our core portfolio products. You are an expert user of multiple design tools, skilled in leveraging a range of AI solutions to support and advance your craft, a mentor for less senior designers, and a confident storyteller and presenter. You excel at product discovery and user research, bringing rigor and evidence to your designs and innovation efforts. You're an excellent partner to cross-functional team members and represent UX in product strategy meetings, effectively communicating the voice of our customers.
What you will do
- Develop and prioritize customer use cases and pain points for your product area
- Partner with PM and dev leads to negotiate and champion UX requirements and best practices
- Conduct various types of research with customers, colleagues, and stakeholders to develop innovative design solutions and future project features
- Collaborate with teams outside your product area to ensure a cohesive experience across the DigiCert product suite
- Drive the team's plan for completing UX initiatives and provide transparent and frequent communication
- Develop innovative data-driven designs that accomplish published business goals
- Mentor and support junior designers
- Effectively and efficiently communicate research, concepts, and plans to leadership
- Present to executive leadership, using quantitative and qualitative data to influence product roadmap decisions and priorities
What you will have
- 8+ years of hands-on UX experience demonstrating increasing levels of responsibility
- Experience creating and conducting external user research with customers
- Expertise in commonly used industry patterns and interaction design
- Experience working on a complex technical B2B product suite
- A portfolio demonstrating the use of data to drive design decisions
- Experience using Figma to deliver prototype concepts and dev-ready designs
- Hands-on experience with AI-assisted tools across a range of use cases, including visual prototyping and refining written content
- Exceptional communication and collaboration skills with a demonstrated history of leading large-scale design initiatives to success
- A passion for collaborating across disciplines and fostering inclusive design processes
Nice to have
- Experience using Pendo
- Experience in cybersecurity
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
