Staff Technical Support Engineer

Roles and Responsibilities:

What will you do

• Proficiency: Install, configure, and maintain Linux & Mac-based servers and workstations.
• Performance Optimization: Identify performance issue/ bottlenecks on a high performing / high availability SAAS environment.
• Automation & Scripting: Develop scripts (Bash, Python, Ansible, etc.) to automate system administration tasks.
• Troubleshooting & Support: Diagnose and resolve system, application, and network issues in a timely manner.
• Collaboration: Work with cross-functional teams to support IT infrastructure needs and DevOps processes.
• Documentation: Maintain accurate documentation of configurations, processes, and troubleshooting guides.

What skills or knowledge should you bring

• Education: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience: Minimum 8-10 years of experience in Linux in performance and troubleshooting & system administration.
• Technical Expertise:
• Strong knowledge of Linux distributions (Ubuntu, CentOS, Red Hat, Debian, etc.).
• Experience with server virtualization (VMware, KVM, Proxmox).
• Proficiency in shell scripting (Bash) and automation tools (Ansible, Puppet, Terraform).
• Understanding of networking protocols (TCP/IP, DNS, DHCP, SSH, VPN).
• Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus.
• Knowledge of containerization (Docker, Kubernetes) is a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Ability to work independently and in a team environment.
• Good communication and documentation skills.