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RingCentral

Staff Software Engineer

RingCentral
Bengaluru, India
14-16 Years
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Job Description

About RingCX:

  • RingCX is RingCentral's next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that's redefining how the world connects.

We're currently looking for: Staff Engineer


Responsibilities

  • Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates.
  • Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc.
  • Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment
  • Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment
  • Perform design, architecture and code reviews for the RingCX team and continuously look for opportunities to improve and optimize code quality
  • Architect, Design, Build/Create for Digital channels.
  • Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to
  • Participate in code reviews and other efforts to maximize quality of RingCX products
  • Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test).
  • Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests
  • Work in a distributed team spanning across multiple time zones
  • Effectively communicate and collaborate on design and technology with management and other engineering teams

Qualifications:

  • Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required
  • 14+ years in an engineering software development role building backend services, APIs
  • Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services.
  • Proficiency in developing RoR and ReactJS and reactive event driven applications.
  • Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles
  • RDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis
  • Experience with at least one public cloud platform, preferable with AWS
  • Familiarity with Cloud based CI/CD methodologies.

Nice to have:

  • Industry experience in UCaaS/CCaaS, Telephony and PBX domains
  • Hands on experience deploying applications using Kubernetes

What we offer:

  • Mediclaim Benefits
  • Paid Holidays
  • Casual/Sick Leave
  • Privilege Leave
  • Bereavement Leave
  • Maternity Leave
  • Paternity Leave
  • Wellness Coaching
  • Employee Referral Bonus
  • Professional Development Allowances
  • Night Shift Allowances

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Software Development
Employment Type:
Full time

About Company

RingCentral

Job ID: 148588113

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Last Updated: 02-06-2026 00:23:13 AM
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