Job Description
Role:
We are seeking an engineer to execute platform administration responsibilities. The primary objectives of this position are supporting internal stakeholders troubleshooting issues, providing training, and fulfilling requests all while maintaining a high level of service, collaboration, and promoting continuous improvement. This person will also work on upgrades, deployments, security finding/vulnerability remediation, project planning and governance of sub-production environments.
Job Responsibilities:
- Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, and application admin activities.
- Analyse incidents to identify application and system problems and possible solutions in a timely and accurate manner.
- Administer and resolve issues related to user profiles, roles, permissions, groups, and access controls in compliance with security policies; which may include troubleshooting integration and analysing application and system logs.
- Develops procedures and scripts for monitoring and automation of manual processes.
- Engage with product engineering and support teams to troubleshoot issues and any planned activities
- Maintain system documentation for configuration and troubleshooting of known issues.
- Develop and share best practices for Admin operations and enhancements based on lessons learned
- Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.
- Execute platform upgrades, patches, hotfixes, and necessary configurations while ensuring minimal disruption.
