Okta Hiring --> Staff CCE (Software engineer & Customer support Tier3) || Bangalore (Hybrid)
Job Duties and Responsibilities:
- Troubleshoot, debug, analyze logs, profile code and propose bug fixes or architectural changes (within Okta or with regard to customer side integration or customization)
- Work closely with Dev teams to propose fixes or design changes
- Build and employ tools & automation where needed.
- Understand customer use cases, work with support and escalation teams closely to be an effective liaison between engineering and support
- Take complete ownership and follow-up on escalations
- Provide summary on status of various cases that are escalated to engineering
- Collaborate cross-functionally to solve hard technical problems
- Mentor and coach junior team members as we build out the team
- Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff
- Deep dive, insist on high standards and always put customers as the highest priority.
- Participate in after-hours on-call rotation for critical customer escalations
Minimum Required Knowledge, Skills, and Abilities:
- 8 + years of industry experience working in a large scale, multi-tenant production environment
- Experience in a Customer Centric Engineering or sustaining team role
- Experience of working with Internet development technologies including Java, MySQL, Tomcat, SAML, OAuth, OIDC, REST, Public Cloud.
- Action oriented with strong analytical, and problem solving skills
- Highly adaptable, fast learner, and resourceful
- Dependable, motivated, self-starter with the ability to work independently
- Experience in the Identity/IAM space is a definite plus.
Apply: https://www.okta.com/company/careers/engineering/staff-customer-centric-engineer-6948869/
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