Responsibilities:
- Applies advanced wide-ranging experience and professional knowledge to provide solutions in creative and effective ways.
- Directs the application of existing principles and guides development of new policies and ideas. Understands the interrelationships of different disciplines.
- Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.
- Enhances internal and external working relationships and networks with key contacts outside area of expertise.
- Adapts style to differing audiences and frequently advises others on complex matters that relate to the wider business and require persuasion.
- May train and mentor junior level staff.
Experience:
- 8+ years of experience working in a support organization preferably Biotech, Life Sciences, or related industry including corporate and field staff
- Extensive CRM experience, preferably Zuora
- Knowledge with subscription systems
- Understands best-in-class support and best practices
- Experience working with CRM and ERP, preferably SFDC and SAP
- Strong analytical, written and verbal communication skills.
- Ability to position initiatives, decisions, and outcomes to diverse audiences.
- Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs
- Ability to handle multiple tasks, embrace change, and innovate in a fast-past environment
- Ability to effectively lead, plan and execute on plans for process improvement
Preferred experience:
- Hands-on experience with Zuora, SFDC and SAP
- JIRA/Confluence knowledge and ServiceNow
Experience/Education
Typically requires a minimum of 5 years of related experience with a bachelor s degree in Computer Science, Information Science or Engineering.
