We are seeking a Senior BI Platform Engineer with strong hands-on expertise in Sigma Cloud, Power BI, and Tableau administration to manage and optimize enterprise BI platforms.
The role focuses on platform stability, governance, automation, performance optimization, and production support. The candidate will work closely with US stakeholders during overlapping hours and act as the primary escalation point for BI platform-related incidents.
Roles & Responsibilities (R&R)
Sigma Cloud Administration
- Administer and manage Sigma Cloud environment including user provisioning, role-based access, and governance.
- Manage warehouse connections (Snowflake / cloud DW integrations).
- Monitor query performance and cost governance.
- Troubleshoot dashboard performance, model-level issues, and data refresh failures.
- Implement SSO and authentication integrations (Okta / Entra ID).
- Coordinate with Sigma support for escalations and product issues.
Power BI Administration
- Administer Power BI Service, workspaces, and capacities.
- Manage licenses, roles, RLS policies, and Service Principals.
- Maintain and monitor Gateways.
- Support Fabric capacities (if applicable).
- Automate tasks via Power BI REST APIs.
- Perform RCA for refresh failures, dataset performance issues.
- Coordinate Microsoft support tickets when required.
Tableau Administration
- Manage Tableau Cloud / Server environments.
- User access management and license governance.
- Maintain Bridge nodes (if applicable).
- Perform version upgrades and patching.
- Monitor extract refresh failures and server performance.
- Automate processes using Tableau REST API / TSC.
- Handle vendor escalations and performance troubleshooting.
Governance, Monitoring & Support
- Own platform health monitoring across all BI tools.
- Conduct root cause analysis for dashboard/report failures.
- Ensure SLA adherence during support window (4:30 PM 1:00 AM IST).
- Maintain SOPs and documentation.
- Collaborate with data engineering teams for data pipeline troubleshooting.
- Communicate outages, planned upgrades, and platform advisories.
Core Technical Skills
- Sigma Cloud Administration (Must Have)
- Power BI Service / Gateway / Fabric
- Tableau Cloud / Server
- REST API-based automation (preferred)
- Entra ID / Okta SSO Integration
- Jira / ITSM tools
- Snowflake exposure (preferred)
- Python or PowerShell scripting (good to have)
Basic Qualifications
- 8+ years of experience in BI platform engineering or administration.
- Hands-on production support experience in enterprise BI environments.
- Experience managing US stakeholders / working in US overlap shifts.
- Strong troubleshooting and RCA capability.
- Excellent communication skills.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
