OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately run by LDI, Ltd.
Job title: SSC General Manager and Regional IT Leader
Location: Pune, India
Summary:
The General Manager acts as a local executive sponsor and enablement leader for the Global Shared Services Center, supporting employees and managers in delivering against globally defined objectives.
Supervisory Responsibilities:
Duties and Responsibilities:
Global Shared Services – Leadership, Guidance & Consistency
- Serve as the site and regional leader for the Global Shared Services Center, providing leadership presence, guidance, and support to shared services employees and people managers.
- Act as a coach and mentor to shared services leaders and team members, supporting professional development, leadership effectiveness, and problem-solving capabilities.
- Ensure consistent application of global strategies, operating models, policies, and standards as defined by global functional, operational, and process owners.
- Partner closely with global process owners and functional leaders to support execution of enterprise objectives within the shared services environment.
- Provide local support and escalation for shared services teams, helping resolve cross-functional issues, remove barriers, and align priorities across regions.
- Reinforce a culture of continuous improvement, accountability, collaboration, and service excellence, without owning day-to-day task execution.
- Support organizational change by helping teams understand the intent and impact of global initiatives and how they translate locally.
- Act as a connector between global leadership and local teams, ensuring effective communication, feedback loops, and issue resolution.
- Promote consistency in service delivery, governance, and ways of working across functions housed within the shared services center.
- Collaborate with HR and functional leaders on talent development, engagement, workforce planning, and succession, while respecting established reporting lines.
Role Clarity:
This position does not directly manage daily work assignments or individual performance objectives for shared services employees. Direction, goal setting, and performance management remain with employees direct managers and global functional leadership. This role focuses on leadership presence, coaching, alignment, and consistency.
Regional IT Leader Responsibilities
- Support and drive the global IT strategy in region, aligned with global IT standards and security requirements.
- Ensure reliable, secure, and scalable IT infrastructure, applications, integrations, and end-user services across the region.
- Serve as the regional escalation point for critical IT incidents, risk management, compliance, and business continuity planning.
- Drive adoption of global IT platforms and solutions while ensuring alignment with regional regulatory, operational, and business requirements.
- Partner closely with global IT leadership on architecture decisions, investments, prioritization, and long-term technology strategy.
- Support digital transformation initiatives that enhance operational efficiency, data visibility, and business enablement.
- Partner with regional leadership to identify strategic needs and critical issues while also communicating current IT activities, policies, and other timely information.
Financial, Strategic & Enterprise Leadership
- Own budget planning and cost management for the Shared Services Center (where applicable) and regional IT operations.
- Drive productivity, efficiency, and value realization through standardization, automation, and technology enablement.
- Represent shared services and regional IT interests in executive and cross-functional leadership discussions.
Required Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Strategic thinker with strong business acumen and leadership charisma and excellent networking skills.
- Excellent interpersonal skills at all levels, including people-management, leadership, and both written and verbal communication skills.
- Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
- Ability to effectively present information and respond to questions from management and employees.
- Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
- Proficiency in computer / MS programs.
Education and Experience:
- Bachelor's degree required; Master's degree (MBA, MIS, or related field) preferred.
- 7+ years of progressive leadership experience across shared services, operations, IT, or technology-enabled environments.
- Demonstrated experience working in matrixed, global organizations, influencing outcomes without direct authority.
- Strong background in IT governance, cybersecurity, enterprise systems, and digital transformation.
- Proven ability to lead through coaching, influence, and collaboration, rather than directive control.
- Experience supporting or operating within global shared service or center-of-excellence models strongly preferred.
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
