SRE Engineer | Infosys

• Ensure system reliability, stability, and performance of production environments.

• Handle incident management, change management, and problem management activities.

• Perform root cause analysis and provide permanent fixes for system issues.

• Develop automation scripts using Python or other scripting languages to reduce manual effort.

• Monitor production systems using tools like Splunk, AppDynamics, or Datadog.

• Support deployment, release management, and environment configuration for UAT and production.

• Collaborate with development, database, network, and infrastructure teams for issue resolution.

• Maintain documentation for support processes, troubleshooting guides, and release procedures.

• Manage L2/L3 production support activities and ensure SLA adherence.

• Work on continuous improvement of system reliability and operational efficiency.

• Participate in on-call support during weekdays and weekends when required.