Sr Workplace Service Delivery Manager

Are you a passionate champion of operational excellence with a can-do attitude Do you bring deep expertise in transforming traditional IT operations into agile, secure, and cloud-first ecosystems

Swiss Re is looking for an experienced IT Project Manager to lead transformational initiatives that evolve our IT services into a streamlined, customer-centric, DevSecOps-enabled environment. In this role, you'll drive continuous improvement and service integration aligned to industry best practices—keeping customer experience and resilience at the core.

Key Responsibilities

• Lead transformation projects for IT operations, emphasizing agility, automation, cloud, and DevSecOps practices.
• Work closely with internal teams and external service providers to integrate service delivery models and manage service excellence based on customer-focused KPIs like XLAs.
• Align IT service management (ITSM) processes with business needs and drive enhancements across operations.
• Utilize tools like Power BI for analytics and Power Automate / Power Apps for process automation and optimization.
• Support a strong DevSecOps culture and enhance CI/CD processes through integration of modern engineering practices.
• Promote adoption of Agile delivery (Scrum, Kanban) across the organization.

What You'll Bring

Essentials

• 10+ years of experience in IT, with 3+ years in a similar transformation-focused project management role, ideally within a highly secure or regulated environment.
• Strong grasp of DevSecOps methodologies, SDLC, and hybrid cloud environments.
• Familiarity with key DevOps tools: CI/CD pipelines, Git, artifact and code quality management.
• Experience working with ITSM frameworks and tools (e.g., ITIL, ServiceNow).
• Proven ability to work with metrics-driven service providers using experience-level agreements (XLAs).
• Proficiency in Power BI, Power Automate, and Power Apps.
• Demonstrated experience managing agile teams and projects (Scrum/Kanban).

Your Personal Traits

• Self-starter with a proactive mindset and strong ownership of tasks.
• Highly analytical and delivery-oriented with a structured approach.
• Excellent communication and interpersonal skills; fluent in English.
• Comfortable navigating fast-paced, ever-changing environments—ready to challenge the status quo and think creatively.

Why Join Swiss Re

At Swiss Re, we're at the forefront of reinsurance, insurance, and risk transfer innovation—helping society become more resilient. Headquartered in Zurich, with 80+ offices worldwide, we're powered by over 14,000 employees who bring insight, creativity, and passion to their work every day.

We offer:

• An inclusive, flexible, and global work environment
• Strong emphasis on learning, development, and innovation
• Opportunities to lead or contribute to impactful, tech-forward transformation programs

We're also proud to support professionals returning to the workforce—we value the experience you bring, no matter where your journey has taken you.