Sr VP- Key Account management

Key Responsibilities

• Develop and grow trusted relationships with key clients
• Build thorough understanding of key customer needs and requirements
• Take ownership of driving repeat transactions and minimizing churn
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints tomaintain trust
• Prepare regular reports of progress and forecasts using key account metrics
• Defend and Grow Client Revenue, Cross sell up sell to existing client portfolio to
• increase penetration
• Liaison with key decision makers Business Managers, Risk Managers, Product
• Managers etc. in banks and financial institutions to identify new opportunities and
• grow existing business
• Gather and decipher the clientrequirements and suggest how various spocto
• solutions can be implemented to enhance and improve the existing processes and focusnot just on product sales but also pitch new solution ideas.
• Understand and manage engagements to meet client expectations and build, deepen
• and broaden client relationships
• Demonstrate excellence in engagement delivery, strategic problem solving, and strong
• client relations at senior executive levels
• Work closely with internal teams for resolving client queries to ensure high quality
• delivery of service and timely resolution of all member issues
• Monthly business review and governance Documenting end to end sales activities and
• communication on sales platform and workflows used by the company Client
• Governance Matrix on scheduled monthly, quarterly reviews to be defined and
• conducted.
• Ensure timely receipt of payments against Invoices Detailed competition mapping

Requirements

• 15 years+ experience in Business Development and sales focused on B2B KAM or Enterprise KAM. Experience in Platform Sales across Rating Agency, B2B e-commerce platforms, SAAS platforms, Fintech, payment gateways will be preferred.
• Should possess excellent presentation skills and experience in Key Account Management
• Experience in platform sales across Rating Agency, Private Bank and other Financial services.
• Detail-oriented with the ability to manage multiple relationships parallelly MBA / PGDM degree from a premier institution or Chartered Accountant would be preferred
• Exceptional written and verbal communication, managing technical proposals
• Ability to work under pressure track record of delivering targets