Title: Senior UI/UX Designer
Department: Engineering
Company: DoubleTick
Location: Mumbai (On-Site)
Experience Required: 5+ Years
About DoubleTick:
DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast and analytics across all WhatsApp handles of the organization.
DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.
For more details, check out our website : https://doubletick.io
About Quicksell:
QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today over 7000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders with objectives like dynamic product showcase and ordering booking over WhatsApp. For more details, check out our website: https://quicksell.co/
About the Role:
As a Senior UI/UX Designer at DoubleTick, you will play a critical role in shaping intuitive, scalable, and high-impact user experiences for our conversational commerce platformsQuickSell and DoubleTick. You'll work in a fast-paced startup environment, collaborating closely with product managers, engineers, and leadership to design experiences that empower 7,000+ businesses across 140+ countries using WhatsApp-based commerce solutions.
This role demands strong ownership, strategic thinking, and the ability to translate complex workflows into simple, elegant, and user-centric experienceswhile ensuring design quality through to final implementation.
Key Responsibilities:
- Lead the end-to-end UX design process, from problem discovery and user research to wireframes, prototypes, and final UI execution
- Design intuitive, elegant user experiences that simplify complex user actions across mobile-first and conversational interfaces
- Drive design strategy and ensure alignment across product, engineering, and business stakeholders
- Balance user needs, business goals, and technical constraints to deliver impactful solutions
- Own and evolve design systems, ensuring consistency and scalability across all products
- Conduct and synthesize user research, usability testing, and data insights to validate design decisions
- Collaborate closely with developers to ensure designs are implemented with high fidelity
- Clearly present design rationale and insights to stakeholders and leadership
- Continuously identify opportunities to improve usability, engagement, and conversion across products
- Mentor and guide junior designers, promoting best practices and design excellence
Core Competencies
- Communication: Effectively communicate with cross-functional teams and leadership
- Collaboration: Thrive in collaborative, fast-paced product teams
- Problem Solving: Translate complex requirements into simple, scalable solutions
- Innovation: Proactively identify opportunities for improvement and product innovation
Eligibility & Experience
- Bachelor's degree in Design, HCI, Interaction Design, Graphic Design, or a related field
- 5+ years of experience designing user experiences for mobile-first or SaaS products
- Advanced proficiency in Figma, including design systems, components, and high-fidelity prototyping
- Strong portfolio demonstrating expertise in mobile app UX, e-commerce flows, and complex systems
- Deep understanding of UX principles, design thinking, and user-centered design methodologies
- Excellent communication skills with the ability to articulate design decisions clearly and confidently
Functional Competencies
- User-Centered Design: Strong understanding of mobile UX patterns and platform guidelines (iOS & Android)
- Visual Design: Excellent eye for layout, typography, color, and interaction design
- Research & Testing: Hands-on experience conducting user research and usability testing
- E-commerce & Conversion UX: Knowledge of e-commerce best practices and optimization strategies
Why Work With Us
- Accelerated Career Growth Fast-track your way into leadership roles with a clear growth path.
- Challenging Work Environment Collaborate with large enterprises and solve complex technology problems.
- Career Flexibility Explore transitions into roles like Product Manager and beyond.
- Supportive Culture Work with a friendly, approachable team and management that values people.
- Founder-Led Exposure Get a front-row seat to the startup journey and work closely with the founding team.
- Sharpen Customer-Centric Skills Gain hands-on experience and build strong customer-facing and problem-solving skills.
- Hands-On Innovation Be directly involved in AI bot creation, prompt engineering, and cutting-edge customer engagement solutions.
