Job Overview:
As a Senior Travel Ticketing Agent, you will play a crucial role in ensuring smooth and hassle-free travel arrangements for our clients. You will leverage your expertise in ticketing, airline regulations, and travel technology to provide top-notch service and personalized solutions. Your attention to detail, strong communication skills, and dedication to delivering exceptional customer service will contribute to our clients memorable journeys.
Responsibilities
- Handle complex travel bookings, including international itineraries, multi-city flights, and special requests.
- Provide expert advice to clients on travel options, itineraries, visa requirements, and travel insurance.
- Collaborate with clients to understand their preferences and customize travel packages to meet their needs.
- Utilize GDS systems (e.g., Amadeus, Sabre) to search for flight availability, fares, and schedules.
- Issue and manage airline tickets, ensuring accuracy and adherence to ticketing regulations.
- Stay updated on airline policies, fare rules, and industry trends to provide accurate information to clients.
- Assist clients in the event of flight cancellations, delays, or rescheduling, providing timely solutions.
- Handle payment processing, invoicing, and financial transactions related to bookings.
- Maintain a high level of professionalism and customer service throughout all interactions.
- Collaborate with other team members to enhance overall customer experience and operational efficiency.
- Mentored and supported junior ticketing agents, offering guidance and training as needed.
Qualifications
- Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
- Strong understanding of airline fare structures, ticketing regulations, and travel industry standards.
- Excellent communication skills, both written and verbal.
- Detail-oriented with exceptional organizational abilities.
- Customer-focused with a dedication to delivering outstanding service.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Proficient in using travel-related software and tools.
- Familiarity with visa requirements, travel insurance, and international travel regulations.
- Leadership skills with the ability to mentor and guide junior team members.
If you're passionate about creating seamless travel experiences and have a knack for providing exceptional service, we invite you to join our team as a Senior Travel Ticketing Agent at Akshar Travels. Take the next step in your travel career and contribute to our clients unforgettable journeys.
