- Transformation Operations Management : Plan, execute, and track site-wide transformation programs to enhance operational effectiveness and scalability.
- Governance Leadership Support : Organize and oversee site leadership forums, ensuring structured governance and decision-making.
- Management Communication Reporting : Develop reports, dashboards, and presentations to facilitate seamless communication with global senior leadership.
- Vendor Management : Build and manage relationships with key vendors to optimize service delivery and cost efficiency.
- Budget Financial Oversight : Plan, monitor, and report on the site budget to ensure financial discipline and alignment with business goals.
- Stakeholder Collaboration : Partner with global and regional teams to align initiatives with corporate objectives.
- Performance Monitoring Insights : Track key performance indicators (KPIs) and provide data-driven insights for continuous improvement.
- Strategic Planning Execution : Support the India site leadership in strategic decision-making and long-term planning.
Qualifications Skills
- 10+ years of experience in operations, program management, or business transformation.
- Strong understanding of GCC operations and global business environments.
- Expertise in process optimization and project management methodologies (Agile, Six Sigma preferred).
- Excellent communication, stakeholder management, and leadership skills.
- Ability to thrive in a fast-paced, matrixed organization with a results-driven mindset.
Role: Head - Operations
Industry Type: Software Product
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
PG: Any Postgraduate
