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Amazon's Retail Business Services (RBS) Learning & Development (L&D) team is looking for a passionate and experienced Senior Training Manager to join our team. This role will be responsible for managing and executing L&D initiatives that support the business objectives of RBS within assigned Business Unit(s).
This role will drive training delivery, develop and implement standard work practices, and improve quality and performance results with a focus on core learning programs (Management and Leadership development, Executive Development learning technology training), and Training Return on Investment (ROI).
The ideal candidate brings strong facilitation experience (especially for senior leadership programs), instructional design expertise, a data-driven approach to measuring learning impact, and the ability to partner effectively with business stakeholders to identify performance gaps and deliver scalable training solutions.
Key job responsibilities
. Partner with Business Unit leaders to understand performance goals, required YOY improvements, trend analysis, and provide training solutions to achieve these goals
. Manage end-to-end delivery of learning programs including Management and Leadership Development, Behavioral programs, and learning technology training
. Conduct needs analysis to identify skill gaps and develop data-driven learning solutions aligned to business priorities
. Design, develop, and deliver manager and leadership development programs including first-time manager onboarding, people manager effectiveness, and senior leader readiness curricula
. Own program management lifecycle for leadership development initiatives - from needs assessment and content design through pilot delivery, iteration, and scaled rollout
. Analyze Learning metrics to identify opportunities and measure Training Return on Investment (ROI) for assigned Business Unit(s)
. Facilitate train-the-trainer sessions to certify trainers within Business Units and ensure consistent delivery standards
. Drive standardization of learning solutions within assigned scope and contribute feedback for continuous improvement
. React quickly and efficiently to production imperatives, scheduling conflicts, and RBS-wide rollouts
. Manage escalations by driving best practices and influencing Learning adoption within assigned Business Unit(s)
. Develop and implement impact evaluation frameworks for leadership programs using Kirkpatrick or equivalent models to measure behavioral change and business outcomes
. Partner with executive leadership to identify leadership capability gaps and co-create development interventions aligned to organizational strategy
. Foster the development and growth of Amazon employees through mentoring, teaching, and coaching
. Actively develop the L&D community by making customers and stakeholders aware of available instructional solutions
. Develop and execute communication strategies for promoting key training processes and initiatives within scope
A day in the life
The L&D team is responsible for the successful orientation, training, and coaching of all employees on cross-department training needs and modalities. As a Senior Training Manager, you will facilitate training initiatives and communicate policies to existing and new employees to ensure RBS performance goals are met and/or exceeded.
A typical day involves collaborating with business stakeholders to understand learning needs, managing training delivery schedules, analyzing program effectiveness data, coaching trainers on delivery standards, and working cross-functionally to ensure alignment of learning solutions with business outcomes.
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams
- Experience managing, analyzing and communicating results to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 149972131
Skills:
multi-media instruction, needs analysis, data-driven approach, Facilitation, human resource theory, program impact evaluation, Instructional Design, project management, GenAI tools and applications, training strategies
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