Sr Technical Writer

Key Responsibilities

• Develop comprehensive documentation that meets organizational requirements.
• Translate complex information into simple, clear, informative, and engaging content.
• Evaluate current content and develop innovative approaches for improvement.
• Research, outline, write, and edit new and existing content by working closely with various groups to understand their requirements.
• Follow and enhance the in-house style guide to develop content with a consistent voice across all documentation.
• Present various types of information, such as concepts, procedures, and examples/scenarios using a variety of formats.
• Offer guidance and support for more junior members of the team

Minimum Qualifications

• Bachelor s degree in professional or technical writing, or in any educational field such as journalism, or English.
• 6-8 years of technical writing experience.
• Experience documenting web-based applications and solutions. Or experience producing online documentation for enterprise software.
• Proven ability to quickly acquire subject matter expertise on sophisticated business applications and understand high level technical concepts.
• Ability to deal with changing priorities and multiple assignments.
• Excellent communication skills and ability to work effectively with all levels of the organization.
• Experience working with product managers and developers to produce end-user training and other education materials.
• Experience using single-source authoring tools for multi-channel publishing.

Preferred Qualifications

• Experience in using Madcap Flare as an authoring tool.
• General experience with Microsoft technologies and tools
• Familiar with the Agile development methodology.
• Experience in using screen capture tools such as SnagIt or Capture.
• Experience with CSS.
• Experience in writing scripts/storyboards and producing online videos with tools, such as TechSmith Camtasia or Captivate.