Job Description

Area(s) of responsibility

About The Role

We are seeking an experienced M365 Lead to join our Information Technology team. This position is responsible for the end-to-end administration, monitoring, and governance of the organization's Microsoft 365 environment.

The M365 Lead will collaborate closely with infrastructure, security, and helpdesk teams to drive continuous improvement across collaboration services and mentor junior administrators within the team

Soft Skills

Strong analytical and troubleshooting skills with a methodical approach to problem resolution.
Excellent written and verbal communication skills; ability to translate technical concepts for non-technical stakeholders.
Ability to prioritize and manage multiple concurrent tasks in a dynamic IT environment.
Collaborative team player with experience mentoring junior technical staff.

Core Competencies

Technical Competency

Proficiency Level

Exchange Online & Hybrid Mail

Expert

SharePoint Online Administration

Expert

SharePoint On-Premises (2016/2019)

Proficient

Microsoft Entra ID / Azure AD

Expert

PowerShell / Graph API Scripting

Proficient – Expert

M365 License Management

Expert

Compliance & Purview Tools

Proficient

MFA & Conditional Access

Proficient

ITSM & Change Management

Proficient