Sr. Technical Engineer - Microsoft Platform, O365

We make foodthe world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

Microsoft 365 Sr. Technical Engineer

General Mills India Centre

Function Overview

The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.

The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the Work with Heart philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link.

Purpose of the Role

The O365 Subject Matter Expert (SME) is accountable for the delivery and execution of enterprise Microsoft 365 solutions across the organization, with core responsibility for SharePoint, Power Platform, OneDrive, Yammer, and Teams. The SME co-owns the product roadmap and solution architecture with the Lead Architect and Squad Lead, helping define the target-state collaboration and productivity platform and ensuring consistent adoption of existing and emerging technologies. The role interfaces with Infrastructure, Security, and Application Development and requires strong communication and presentation skills, proactive problem-solving, and an agile, results-oriented approach that values speed, flexibility, and continuous improvement.

Working in consultation with the O365 Lead Architect and Squad Lead, theSr Technical Engineerwill:

• Support delivery of Digital Workplace productivity tools by implementing and enhancing Office 3 65 capabilities, including integration with Teams and SharePoint, and contributing to fit-for-purpose custom solutions
• Provide technical input to implementation plans by documenting requirements, sizing effort, identifying dependencies/risks, and recommending practical options aligned to established standards
• Execute M365 implementation tasks within the Azure Cloud platform, following Security and Compliance frameworks and coordinating with specialist teams as needed
• Maintain and improve day-to-day operational health for M365 technologies by troubleshooting issues, supporting upgrades/patching, and assisting with cross-platform integrations under architectural guidance
• Partner with Infrastructure, Cyber Security, Legal, and Records teams to complete implementation work, meet control requirements, and resolve technical blockers
• Demonstrate strong customer service orientation and communication by explaining technical options clearly, following defined policies and procedures, and delivering against tight timelines

The Digital and Technology team of General Mills India Centre is seeking a passionate and strategic individual to contribute to the Global Digital Transformation initiative in the capacity of Sr Technical Engineer. The individual will be a highly motivated strategic thinker and skilled collaborator capable of influencing senior stakeholders in transforming Microsoft O365 processes, governance, and adoption.

Collaboration & Partnership

This role operates with meaningful autonomy in day-to-day M365 engineering delivery while building strong partnerships across the organization.:

Areas of Full Ownership:

• Day-to-day M365 operational execution and delivery (incidents, requests, changes, and continuous improvements)
• M365 engineering execution for assigned initiatives (configuration, implementation tasks, and technical documentation)
• M365-specific technical solutioning within established standards (tactical design decisions and recommended implementation approach)
• Operational readiness activities (runbooks, support handoffs, monitoring/health checks, and release/change communications)
• Technical work with partner teams to unblock delivery (e.g., Infrastructure, Cyber Security, Legal, Records)

Collaborative Partnership Areas:

• Product roadmap inputs and upcoming change readiness (working with the Lead Architect/ Squad Lead and engaging Microsoft (for best practices, roadmap updates, and release impact)
• Cross-platform integration decisions (coordinating with enterprise architecture and other platform owners)
• Security, compliance, and governance alignment (following required frameworks and raising risks early)
• Vendor engagement as needed for delivery (support tickets, technical guidance, and escalation support-aligned to the strategic vendor owner)
• Long-term platform direction and adoption strategy (supporting with technical feasibility, effort sizing, and implementation implications)

TheSr Technical Engineeris empowered to drive execution and delivery results within the M365 domain, while partnering closely with the O365 Lead Architect /Squad Lead and senior technology leadership on roadmap, governance, and cross-platform considerations.

Primary Responsibilities

80% - Platform Engineering, Delivery & Operational Excellence

• Design and deliver complex O365/M365 solutions and lead assigned workstreams on transformational programs, ensuring alignment to agreed design standards, methods, and tools
• Configure, administer, and maintain the Office 365 ecosystem (SharePoint, OneDrive, Teams, Azure AD, Power Platform), including policies, settings, packages, and tenant hygiene
• Build and maintain automation and administration scripts (e.g., PowerShell) to improve reliability, consistency, and speed of delivery
• Define and apply implementation best practices for third-party integrations with O365, including evaluation, risk review, and technical recommendations
• Support security and compliance execution, including MFA planning/deployment, threat and risk assessments, and remediation work to address identified security risks
• Troubleshoot and resolve platform and integration issues, including cloud application integrations with security products
• Produce and maintain technical documentation for solutions, processes, and compliance evidence (runbooks, SOPs, architecture notes, change records)
• Drive continuous improvement across platform operations through agile delivery practices (Scrum), sprint planning, and iterative enhancements
• Create clear dashboards, visualizations, and presentation-ready status/impact reporting for customers and leadership

20% - Influence, Coach & Improve (20%)

• Partner with stakeholders to translate requirements into implementable scope and communicate impacts, benefits, and trade-offs clearly
• Act as a trusted technical advisor by bringing forward Microsoft best practices, upcoming changes, and roadmap insights relevant to the business
• Mentor and coach teammates through community-led collaboration, knowledge sharing, and peer support
• Build strong, trust-based relationships with global teams and customers, and actively grow internal/external network and exposure
• Invest in ongoing learning for technical and professional growth, and model personal accountability in time/priorities and sustainable workload management

Minimum Qualifications

Education & Certification

• Full-time graduation from an accredited university in Computer Science, Information Technology, Engineering, or related field
• Professional certifications in Azure and/or Office 365 are preferred and will be supported by the organization.

Experience Requirements

• 10-15 years of progressive experience in enterprise IT with increasing responsibility in technical leadership roles.
• Proven track record leading Microsoft 365 or comparable cloud collaboration platform initiatives in large, complex organizations.
• Demonstrated expertise in Microsoft 365 workloads (e.g. SharePoint Online, Power Platform & Teams) with working knowledge of the broader ecosystem.
• Stakeholder management experience working with senior business leaders and technical teams across global organizations.
• Strong relationship management skills with ability to partner effectively with vendors, executive leadership, and technical teams.

Technical Knowledge

The successful candidate should possess strategic understanding and architectural experience across the Microsoft 365 ecosystem.

• Microsoft 365 ecosystem understanding with architecture/implementation experience
• Azure and Azure AD/Entra ID (identity and access management)
• SharePoint administration and development SharePoint Online plus SharePoint 2013/2016 migration
• Object-oriented programming and .NET development (C#, ASP.NET MVC, Entity Framework, JavaScript, HTML, CSS)
• Power Platform implementation (Power Apps, Power Automate/Flow, Power BI), including formulas, custom connectors, and business process automation
• PowerShell scripting for automation, reporting, and configuration
• Microsoft Graph API and related APIs for system integration
• Microsoft Purview (Compliance, Data Governance, Information Protection)
• DLP, retention policies, legal holds, data lifecycle management, and compliance reporting
• Secure collaboration practices, including external access and B2B sharing
• Security reporting (Windows Analytics, Office Telemetry, Secure Score, Azure Log Analytics integration)
• Exchange hybrid and SharePoint Online storage management
• Microsoft 365 Apps deployment and management
• Microsoft 365 licensing optimization and governance
• Cloud technologies concepts (SaaS, PaaS, IaaS)
• M&A integration and tenant-to-tenant migrations across Microsoft 365 migration tool familiarity and selecting the right tool
• Experience working with global teams across time zones, especially US business partners

Core Competencies

• Works autonomously toward agreed goals, takes ownership, and follows through on commitments
• Adapts well to change, prioritizes effectively, and demonstrates strong time management
• Collaborates well across teams and contributes to shared outcomes
• Communicates with impact, including strong presentation skills with both small and large audiences
• Translates business needs into technical requirements and practical solution options that drive business value
• Demonstrates strong project execution habits (planning, coordination, risk/issue tracking, attention to detail)
• Partners effectively with US-based business stakeholders to gather requirements and align on outcomes
• Applies analytical, methodical problem-solving and brings innovative approaches to business and technical challenges
• Works effectively in Agile/Scrum environments and contributes to delivery through sprints