Sr Technical Associate - Service Delivery & Management

Job Description

This role is responsible for the Implementation and creating the integrated Low-Level Design for Zscaler SSE Technologies. Support relevant implementation tracks and make sure the design document is implemented and addresses the issues quicker. Support the Project Manager & Lead Engineer in planning the work and project plans. Provide the periodic updates to the team. Support to create the post deployments docs and demonstration of the UAT test cases to the Customer. Do the necessary work to get the Customer signoff for the project and do the Knowledge transfer to the assurance team.

Responsibilities

Should have at least 3 years of core experience in the SSE Domain, especially Zscaler Zero Trust Architecture & Services.

Should have good experience in handling network security solutions including Zscaler Zero Trust Network Access, Firewalls, etc. Should know Network designs & troubleshooting. Understanding of other security solutions like DNS Security, Anti-APT, DLP, Sandboxing, SSL inspection, PIM, MFA, Identity and Access Management (IDAM), Cloud Security and technologies.

Should have experience in the integration of network security components into multi-factor authentication solutions, SIEMs, Syslog, SNMP-based monitoring, etc. Should have experience in backup/restoring/building new devices from scratch and integrating them into the production environment.

Should have been a part of design aspects of network security solutions in the past and should be able to understand the design and network security architectures.

Should have experience in managing security architectures & environments that are spread across the datacentres.

Should have understanding of the TCP/IP stack, Routing and switching concepts, Physical layers, Connectivity, Hypervisors, Virtualization, and basic hardware understanding

Should have a strong understanding of routing protocols like BGP and switching concepts like VLANs, trunks, encapsulation, etc.

Should have good communication and customer handling skills.

Mandatory Specific skills -

1. Hands-on experience on Zscaler ZTNA & advance features.

2. Basic hands-on experience on various Firewall/UTM/VPN solutions.

3. Basic hands-on experience with Cisco Switches and Routers.

4. Creating the Low-Level Design document

Minimum qualification & experience

Degree & Hands on experience on SSE technologies, especially Zscaler

Desired Skill sets

Zscaler hands on experience for ZIA, ZPA, ZDX and other advance features for Zero Trust
Good knowledge of programme and project management methods
Risk assessment, time management
Troubleshooting experience of Network, Equipment, and systems
Capacity utilization management