Sr Technical Associate - Cloud & Security Customer Service Operations

Firewall L2 Engineer Fortinet

Role Summary

We are seeking a skilled Firewall L2 Engineer with
strong hands-on experience in implementation, configuration, and operations
of Fortinet firewalls, specifically FortiGate 60F, 100G, and 120G
models. The candidate should have solid operational exposure to FortiManager
and be capable of handling day-to-day firewall operations, change
implementation, troubleshooting, and incident management in an enterprise
environment.

Key Responsibilities

Firewall Operations & Support

• Provide
  L2 operational support for Fortinet firewalls across enterprise
  infrastructure
• Perform
  configuration, deployment, and management of FortiGate firewalls
  (60F, 100G, 120G)
• Handle
  policy creation/modification, NAT rules, VIPs, and routing
  configurations
• Monitor
  firewall performance, logs, and alerts proactively identify and resolve
  issues

Implementation & Change Management

• Execute
  firewall implementations, upgrades, and migrations
• Support
  change requests (CRs) including impact analysis, implementation,
  validation, and rollback planning
• Perform
  firmware upgrades, patching, and compliance-related changes

Security & Troubleshooting

• Troubleshoot
  connectivity issues, VPNs (Site-to-Site & Remote Access), and
  application access problems
• Analyze
  traffic using FortiAnalyzer / logs / packet captures
• Support
  security features such as IPS, Antivirus, Web Filtering, Application
  Control, and SSL inspection

Centralized Management

• Manage
  firewall policies and configurations using FortiManager
• Perform
  configuration backups, policy packages, and device synchronization
• Ensure
  standardization and adherence to security baselines

Documentation & Compliance

• Maintain
  network and firewall documentation, SOPs, and runbooks
• Support
  audit, compliance, and security assessments
• Coordinate
  with L3 teams, SOC, and vendors for complex issues

Technical Skills (Mandatory)

• Strong
  hands-on experience with Fortinet FortiGate firewalls
• Models:
  60F, 100G, 120G
• Expertise
  in FortiManager for centralized policy and device management
• Good
  knowledge of:
• Firewall
  policies, NAT, routing (static & dynamic)
• VPNs
  (IPSec, SSL VPN)
• Security
  profiles (IPS, AV, Web Filter, App Control)
• Experience
  with firewall logs, packet capture, and traffic analysis
• Understanding
  of TCP/IP, OSI model, VLANs, DNS, DHCP

Desired Skills / Certifications

• Fortinet
  certifications such as NSE 4 / NSE 5 (preferred)
• Exposure
  to FortiAnalyzer
• Experience
  in enterprise or BFSI environments
• Knowledge
  of ITIL processes (Incident, Problem, Change Management)