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Sr Technical Associate - Cloud & Security Customer Service Operations

Tata Communications Limited
Pune, India
5-10 Years
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  • Posted 18 hours ago
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Job Description

Designation/TitleEUC- TL
Sub-BandB2-2
Education QualificationsB Tech E&C
CertificationsITIL, MCSE preferred
Experience 5-10 Years of experience in relevant field
Key/Major Activities
  • Basic understanding of typical enterprise customer environment
  • Hands-on experience on the ServiceNow ITSM Tool.
  • Vendor Management CMDB Compliance, Stocks Management, Reporting, Reconciliation, Disposal.
  • Take remoted desk of End User, perform basic trouble shooting basis SOP and identify issue in the system/Network or OEM
  • Understanding of IT Environment, Network related issues
  • Handling customer escalation as per the TAT and SLA
  • Working on Change management, Knowledge management, Incident Management, Request management according to ITIL framework.
  • Co-ordinate with Providers Service Desk and provide MTTR update and collect RCA
  • Prompt escalation of issues to Level 2 & Level 3
  • Maintain history of problems and solutions
  • Co-ordinate with Providers Desk for Repeat Issues and requesting for Fix
  • Reporting and MIS
    • Behavioural Skills
  • Knowledge of IT Environment
  • Basic understanding of networks and knowledge of telecom standards &
  • Proficient with Microsoft Office Suite
  • Application Level L1/L2 Support basis SOP
  • Excellent co-ordination skills
  • Proficient in using ticketing tools and need to have demonstrated experience on the same
    • Preferred candidate to have experience working with Contact center IT End user Operations

    More Info

    Job Type:
    Permanent Job
    Industry:
    Telecom/ISP
    Function:
    It Services
    Employment Type:
    Full time

    About Company

    Tata Communications Limited

    Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
    We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
    In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

    Job ID: 136510475

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    Last Updated: 21-12-2025 04:41:14 AM
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