SR.TECH LEAD – RPA INFRA ADMIN

Key Responsibilities:

• Install, configure, and manage the RPA platform (Automation Anywhere), including A360 model deployments.
• Monitor and manage bot health, raise incidents for process failures based on criticality, and ensure high availability.
• Troubleshoot and resolve RPA environment issues including IQ Bot, Bot Insights, Active Directory, Credential Vaults, and third-party application integrations.
• Manage users, licenses, roles, and account creation in Control Room.
• Coordinate with Automation Anywhere support and internal teams to resolve complex technical issues.
• Administer SQL databases related to RPA platforms and perform DB-level troubleshooting.
• Work in alignment with ITIL principles across Incident, Change, Request, and Problem Management.
• Ensure SLA compliance and contribute to RCA for bot failures.
• Support platform hosting, upgrades, and enhancements in coordination with cloud partners (Azure/GCP/AWS).
• Set up and configure bot instances based on Runbooks.
• Participate in daily, weekly, and monthly review meetings to report platform status and performance.
• Collaborate with infrastructure, cloud hosting, and automation platform teams to ensure service continuity.
• Propose RPA service improvements and identify triggers and IT challenges impacting business operations.

Required Skills:

• Minimum 45 years of RPA platform administration (preferably Automation Anywhere A360).
• Strong experience with virtualization/cloud platforms (Azure/GCP/AWS) in conjunction with RPA.
• Solid understanding of ITIL practices and service management principles.
• Proficiency in Windows Server (Wintel) administration.
• Working knowledge of networking and firewall configurations.
• Excellent troubleshooting and communication skills.

Nice to Have:

• Experience in transformational RPA initiatives and customer solutioning.
• Exposure to enterprise security, credential management, and integration with Active Directory.