What's The Role
A Process Control Domain PCD/OT SME is a deep technical expert in designing and managing of (PCD/OT) infrastructure which involves firewalls, switches, routers, servers, hypervisors, applications, and their integration into the overall local network (called the Process Control Domain). They have mastery of skills in configuration and maintenance of security controls that safeguard the process control layer.
The specialist should also be knowledgeable in the following concepts: IT Service Management and Integration Support, On-premises and Cloud Hosting, Business Change Management, Continuous Improvement, IT Architecture Information Risk Management and Assurance, and Collaboration Tools.
What You'll Be Doing
- Drive complex and high priority incidents resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.
- Provide root cause analysis on problem tickets
- Assist with Transition to Support activities
- Assist with Service development and deployment
- Coach and train junior engineers
What You Bring
Mandatory
- Educated to degree level, preferably in Information Technology
- A minimum of 8 -12 years overall work experience
- Prior experience in an IT support environment supporting business applications / infrastructure
- Knowledgeable in TCP/IP protocols and IP addressing schemes
- Knowledgeable in firewalls, routing and switching to maximize network efficiency and security
- Knowledgeable in VMware Virtualization and Windows Active Directory and scripting (PowerShell)
- Self-starter with good analysis and problem-solving skills
- Knowledgeable in ITIL processes, incident, problem and change management
- Extensive experience in handling operational issue in various applications such as SolarWinds, Windows OSSQL, VEEAM, VMware vCenter Server, NetApp, McAfee Enterprise
- Ensure PCD Services demand/project interfaces are clearly defined and documented.
- Have an overview of security measures implemented and documented non-compliance to information security requirements.
- Develop, maintain and execute any Asset / Site-specific procedures required to maintain PCD security compliance.
- Installing, Updating and periodically scanning/Monitoring of all the IT systems in PCD networking using implemented tools, systems and applications
- Review security logs, report findings/security incidents if any and escalate where needed.
- Ensure incidents are properly investigated, remediated, reviewed, and closed
- Authorize data communication channels, system and user access to applications and systems in the PCD through PAAZ system
- Developing, testing and upkeep of disaster recovery plans
- Manage System access to suppliers for remote support/monitoring in a safe and secure manner where needed with endorsement from business
- Strong leadership and interpersonal skills, ability to work effectively and manage relationships with senior business leaders, peers, and subordinates, in a virtual, geographically dispersed, and cross-cultural environment
Nice to have
- Microsoft Certifications: MSCA / MSCE / Cloud
- VMware Certifications
- GICSP Certification OR TA-2 PCD Integrity
- Cisco certification: CCNA or CCNP and/or Palo Alto Firewall Certification: PCNSE and/or Fortinet : NSE
- Ability to operate in a global, virtual cross-cultural organization, working in different time zones
- Be able to work under pressure. Deliver solutions fast, but to quality standards and in a compliant way
- Ability to handle concurrent tasks with appropriate priority
What We Offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
- Benefit from flexible working hours, and the possibility of remote/mobile working.
- Perform at your best with a competitive starting salary and annual performance related salary increase our pay and benefits packages are among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and international teams.
- Gain access to a wide range of training and development programs.
We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. 
