This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Systems Engineer based in India.
This role sits at the heart of a high-availability, client-facing technology environment where operational excellence is critical. You will support mission-critical applications and infrastructure in a 24×7 setup, ensuring systems remain stable, performant, and responsive to business needs. The position blends deep technical troubleshooting with strong customer engagement, requiring you to act as a key escalation point for complex incidents. You will work closely with global stakeholders, including clients, development teams, and operations groups, to drive issue resolution and service improvements. The environment is fast-paced, collaborative, and focused on continuous reliability and performance enhancement. This is a strong opportunity for an experienced engineer who enjoys solving complex problems while directly impacting customer experience and service quality.
Accountabilities
Own end-to-end operational support for applications and infrastructure in a 24×7 environment, ensuring continuous availability and high service quality.
- Perform L2 incident analysis, troubleshooting, and resolution across application and infrastructure layers, escalating complex issues with clear technical documentation.
- Monitor system performance, review logs, and investigate application or database issues, including SQL performance and blocking scenarios.
- Manage client communications, provide regular updates, and prepare weekly/monthly service reviews and performance reports.
- Maintain and evolve a knowledge base of known issues, ensuring repeatable fixes and consistent resolution across environments.
- Identify recurring incidents and proactively convert them into alerts and automated monitoring improvements.
- Collaborate with development, operations, and infrastructure teams to resolve defects and improve system stability.
- Participate in technical and stakeholder calls, ensuring transparent communication and timely progress tracking.
- Create and maintain technical documentation, operational procedures, and service runbooks.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related discipline with 5+ years of experience in application support or infrastructure monitoring within enterprise environments.
- Strong hands-on experience with Windows Server environments, IIS, .NET applications, and Event Logs.
- Solid knowledge of SQL (queries, jobs, performance tuning, blocking scenarios, and Always On configurations).
- Experience with monitoring tools, ITSM platforms such as ServiceNow, and incident management workflows.
- Exposure to Azure monitoring and foundational networking concepts.
- Familiarity with Global Command Center, service desk, or frontline production support operations.
- Ability to create dashboards and reports using Excel, Power BI, and other visualization tools.
- Strong analytical and debugging skills with the ability to resolve complex technical issues independently.
- Excellent communication skills in English with experience supporting international customers (US/Europe preferred).
- Good understanding of ITIL practices (ITIL Foundation certification is a plus).
Benefits
- Competitive compensation package aligned with industry standards.
- Hybrid/remote flexibility depending on project and operational requirements.
- Health insurance and wellness-related benefits.
- Long-term career stability within a globally established software organization.
- Learning and development opportunities across modern infrastructure and cloud technologies.
- Exposure to global clients and enterprise-scale systems.
- Collaborative and supportive work culture with strong focus on growth and internal mobility.
- Additional perks including employee engagement programs and performance-based recognition.
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
